外資系ベンダーでのクライアントサービス（顧客対応窓口）の求人

＜Role＞
To provide support for routine inquiries with general knowledge of firm-wide products, services, systems and workflow. While servicing inquiries, the person provides accurate and timely information, and processes requests and transactions in accordance with established procedures.

＜Key Responsibilities＞
●Provide superior customer service at all times and become a champion for excellent service delivery, ensuring all clients perceive the company to be the provider of choice.
●Communicate with clients and all those that contact the company in a courteous, professional, accurate and timely manner by telephone or email.
●Develop excellent working relationships with colleagues within Customer Service and in the broader organization.
●Provide constructive feedback to the Sales, and Training groups regarding client needs and opportunities
●Identify, capture, and channel client feedback on product features and functionality to our Product Managers and Product Strategists.
●Originate content for our client Knowledge Base, track all client information using the CRM system.
●Resolve basic client issues and complete specific client requests. (e.g. password assistance, navigation, transferring to appropriate analyst)
●Escalate product specific client requests to the appropriate Service Specialist.
●Facilitate interaction between clients and our analysts/economists
●Inform relationship managers of significant client requests and identify potential sales leads for the company.
●Support new product initiatives and/or marketing campaigns as defined by the company’s Marketing team.
●Complete outbound calling initiatives including promotion of the company’s events and calls to new users of our services.
●Consistently work to develop personal knowledge of the financial markets and the company’s product
●Provide administrative and back-up support to the Operations & Strategy team

●Undergraduate degree
●Strong customer orientation and an eagerness to excel and be a part of a dynamic, fast growing team. Superb analytical skills and persistence in problem solving.
●Attention to detail and the ability to learn quickly.
●Excellent verbal/written communication skills. Fluency in English is a must.
●Demonstrated creativity, flexibility, enthusiasm and willingness to learn.
●Excellent organizational skills.
●Working knowledge of Windows based software (Excel, Access, Word, etc.).
●Exposure to financial industry, banking and/or financial markets is a plus.