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外資系不動産会社でのIT担当者の求人

求人ID:1236831

募集終了

転職求人情報

職種

IT担当者

ポジション

担当者〜

おすすめ年齢

20代
30代
40代
50代以上

年収イメージ

想定年収:800万円

仕事内容

Responsibilities
1. Provide 1st/2nd line technical support covering all areas of IT (software/hardware), include diagnose
issues, identify root cause, provide technical solution and close service tickets.
2. Logging, prioritization and escalation of IT issues and requests via our ticketing system.
3. Resolution of support issues and requests via telephone or remote support.
4. Provide the alternative resolution or workaround to resume the services, which are mission critical
and impact to business.
5. Updating and maintaining of hardware asset registers, software licenses, keep antivirus software
updated in all computers.
6. Manage desk moves and changes, including the staff on/off boarding process.
7. Own technical escalations end-to-end, ensure resolution has been fully implement and end user
satisfaction has been achieve.
8. Provides employee introductions to various systems/applications and training as needed.
9. Support the development and implementation of all IT policies and operating procedures.
10. Clear and close service tickets include aging tickets.
11. Setup, configure, install and deploy computers to users.
12. Support, setup and maintain meeting room AV system.
13. Handling IT projects and other related duties.
14. Scope of support will cover the various hardware, software and technologies deployed in us.
15. Manage operational administrative activities such as:
Supervising vendors and ensuring works is implement appropriately.
Procuring equipment and services.
Maintaining billing records, contract expiry and coordinating payments.
Updating documentation and training material for system, equipment inventory, SOPs etc.
Monitoring scripts and alerts notification.
Maintain accurate inventory and reporting of all hardware asset, software licenses and
software compliance check.
Dispose aging PC assets.
Preparing routine reports include EUS Operation checklist, service issue summary and top 3
issues.
Perform annual review for AD account, token, PC asset and software inventory check.

必要スキル

Knowledge and Skill requirements
1. Bachelor degree in Computer Science/Information Technology or relevant experience with specialist
qualification like MCSE.
2. 3-5 years’ relevant experience.
3. Solid technical background, including experience working with Active Directory, Group Policy,
Windows 10 and Office 365.
4. Experience of Basic Networking, DNS, DHCP, Active Directory, AD Connect
5. Experience of troubleshooting PC/Server Hardware and Software issues.
6. Understanding and knowledge of network troubleshooting skills in Windows environment.
7. Problem management experience desirable.
8. Proven experience of 1st/2nd line support experience (essential).
9. Understanding of networking protocols and principles.
10. Desktop Imaging and standard build creation.
11. Knowledge of telephone systems.
12. Strong analytical along with logical approach to troubleshooting and problem-solving skills are
essential across multiple services and technologies.
13. Ability to function well under pressure / be comfortable with delivering at pace.
14. Self-motivated, organized and able to work on their own initiative.
15. Knowledge of Audio and Video conferencing system.
16. Strong experience with teleconferencing platforms (WebEx, Teams, Zoom).
17. Experience with mobile device management.
18. Experience with Cisco networking products like switches and routers. Basic concepts of VLANs, port
configurations and firmware updates.
19. Experience with Cisco VOIP phone.

Personal Attributes
1. Good team player with strong sense of customer service oriented behavior.
2. Good communication skills.
3. Strong ownership & sense of urgency.
4. Willingness to learn include new technology & work extra miles

就業場所

就業形態

正社員

企業名

外資系不動産会社

企業概要

外資系私募ファンド会社で、物流施設、オフィス、サービスアパートメント等の投資を行っています。

企業PR

業務カテゴリ

組織カテゴリ

備考



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