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大手証券会社でのService Delivery Managerの求人

求人ID:1237633

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転職求人情報

職種

Service Delivery Manager

ポジション

Vice President

おすすめ年齢

20代
30代
40代
50代以上

年収イメージ

年収イメージ:〜1000万円(経験・能力を考慮の上当社規定により決定)

仕事内容

Digital workspace is part of Global Infrastructure Technology Division and is responsible for managing end user technologies, devices, backend infrastructure and support.

【Responsibilities】
●ITIL Process Adherence
・Change and Configuration Management
・Problem Management
・Incident Management
・Governance- KPIs and KRI’s

Global review of processes and practices followed, and revisit for improvement for the end users or the engineering team.

●User Experience
・Review the channels of end user communication and evaluate avenues and opportunities for self-help.
・Evaluate best practices across regions by respective desktop teams and have a central repository for reference.

●Engineering Engagements/Collaborations
・Consolidate issues/enhancements from regional desktop leads for the Windows engineering space.
・Have a bi-weekly engagement with Windows engineering to review triages for upcoming enhancements and help prioritize issues/enhancements for the future.
・Manage releases post successful global testing of enhancements and remediations, and thereby reducing post release incidents.

●PC Inventory and Hardware
●Vendor Management
●Business Management
・Engage with Business Management POCs for budget adherence - planned versus actuals.
・Evaluate cost save opportunities in coordination with Business Management POCs and regional desktop teams.

●Project/Program Management
・Track regional projects at a global level for senior management visibility via in-house dashboard including RAG status and if any assistance/guidance needed.
・Work with regional PMs and collaborate efforts towards timelines and deliverables.
・Drive service improvements/initiatives across

必要スキル

【Mandatory】
・End user support team (1st and 2nd level) management experience
・Vendor Management (contracts, licensing etc.)

【Preferred】
・Project Management (PMP)
・Japanese language (basic)

就業場所

就業形態

正社員

企業名

大手証券会社

企業概要

国内大手証券会社

企業PR

日本をベースとしたグローバル金融機関。インベストメント・バンキング、グローバル・マーケッツ、アセット・マネジメント、リテールビジネス等を行っています。

組織カテゴリ

備考

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