外資系銀行でのTechnology Analystの求人
求人ID:141848
募集終了
転職求人情報
職種
Technology Analyst
ポジション
Analyst
おすすめ年齢
20代
30代
40代
50代以上
年収イメージ
年収イメージ:800万円〜1200万円(経験・能力を考慮の上当社規定により決定)
仕事内容
●ROLE PURPOSE
The primary purpose of the role on an ongoing basis is to manage the delivery of technology production support for the Japan sites. It will require the incumbent to:
・Provide infrastructure and application support to the Japan Branch business, including the support and management within delegated authority of both the primary and backup local infrastructure and applications.
・Act as the first point of contact for nab staff (business users) in Tokyo and perform Service Desk administration functions to the established service standards to ensure an optimal business user experience.
・Provide support for calls raised by business users, including maintenance, problem resolution, project work and improvement of infrastructure, systems and processes.
・Co-ordinate with local technology vendors in Japan.
・Provide support to infrastructure and application of local regulatory reporting systems
●Core Responsibilities
・Deliver 1st level technology support service to users in Japan. Take up Japan IT operations duties.
・Work closely with the line manager in the continuously improvement of IT service operations and processes, Work closely with peer Technology staff in Asia & Australia to implement & manage local IT infrastructure.
・Use technical expertise and judgement to define and implement technical solutions that support business needs.
・Execute IT related vendor management.
・Assist or undertake IT project implementation work as required. Maintain comprehensiveness and accuracy of IT support information.
・Proactively manage risk, meeting all policy and compliance requirements; perform controls; adhere to process and procedures pertinent to role; and escalate events, issues or breaches as they are identified (risk accountability forms part of all roles, as everyone is responsible for managing risk and compliance).
The primary purpose of the role on an ongoing basis is to manage the delivery of technology production support for the Japan sites. It will require the incumbent to:
・Provide infrastructure and application support to the Japan Branch business, including the support and management within delegated authority of both the primary and backup local infrastructure and applications.
・Act as the first point of contact for nab staff (business users) in Tokyo and perform Service Desk administration functions to the established service standards to ensure an optimal business user experience.
・Provide support for calls raised by business users, including maintenance, problem resolution, project work and improvement of infrastructure, systems and processes.
・Co-ordinate with local technology vendors in Japan.
・Provide support to infrastructure and application of local regulatory reporting systems
●Core Responsibilities
・Deliver 1st level technology support service to users in Japan. Take up Japan IT operations duties.
・Work closely with the line manager in the continuously improvement of IT service operations and processes, Work closely with peer Technology staff in Asia & Australia to implement & manage local IT infrastructure.
・Use technical expertise and judgement to define and implement technical solutions that support business needs.
・Execute IT related vendor management.
・Assist or undertake IT project implementation work as required. Maintain comprehensiveness and accuracy of IT support information.
・Proactively manage risk, meeting all policy and compliance requirements; perform controls; adhere to process and procedures pertinent to role; and escalate events, issues or breaches as they are identified (risk accountability forms part of all roles, as everyone is responsible for managing risk and compliance).
必要スキル
●It is expected that the role holder will have the following qualification and experience:
・3-5 years experience in a Technology Support environment
・In-depth knowledge and hands-on experience in PC hardware, Windows 7/10 and office productivity software.
・Knowledge and preferably hands-on experience in Windows Active Directory, Windows Server 2003 through 2016, Lotus Notes, Citrix Metaframe/XenApp, Veritas NetBackup, Microsoft SCCM, VMWare ESX, NetApp NAS devices, CISCO Call Manager and related voice recording
・Knowledge of and familiarity with computer room chilled water and DX refrigerant air conditioning, fire detection, fire suppression, water leakage, UPS/battery strings, rack/enclosures, structured cabling (RJ45), telco delivery mechanisms (110 punch down blocks, IDFs, MDFs, fibre panels, etc).
・Specific familiarity with IPC Unigy trader voice systems and related voice recording and voice circuits (via IPC’s Trader Voice Extranet).
・Specific familiarity with Excel (including formulas/Macros/VBA/etc)
・Solid knowledge in ITIL service management standards and best practice
・Able to communicate fluently (written and spoken) in English and Japanese
・Pro-active and forward thinking
・Strong communication and analytical skills
・Strong task completion focus, able to deliver to deadlines and complete what is committed
●Desirable
・Preferably to have Tertiary qualification in Technology discipline or a related field
・Preferably to have MCITP and CCNA certification
●MAJOR CHALLENGES
・Manage expectation of the line manager / team lead
・Support users (potentially in various geographical locations)
・Maintain consistent service levels and quality that meet business requirement
・Balance day-to-day service requirements against project’s
・Manage and cope with improvement & change initiatives
・Be innovative, and be able to quickly get abstract ideas
●FOUNDATION CONPETENCIES
・Situational adaptability
・Being resilient
・Collaborates
・Demonstrates self-awareness
・Ensures accountability
・3-5 years experience in a Technology Support environment
・In-depth knowledge and hands-on experience in PC hardware, Windows 7/10 and office productivity software.
・Knowledge and preferably hands-on experience in Windows Active Directory, Windows Server 2003 through 2016, Lotus Notes, Citrix Metaframe/XenApp, Veritas NetBackup, Microsoft SCCM, VMWare ESX, NetApp NAS devices, CISCO Call Manager and related voice recording
・Knowledge of and familiarity with computer room chilled water and DX refrigerant air conditioning, fire detection, fire suppression, water leakage, UPS/battery strings, rack/enclosures, structured cabling (RJ45), telco delivery mechanisms (110 punch down blocks, IDFs, MDFs, fibre panels, etc).
・Specific familiarity with IPC Unigy trader voice systems and related voice recording and voice circuits (via IPC’s Trader Voice Extranet).
・Specific familiarity with Excel (including formulas/Macros/VBA/etc)
・Solid knowledge in ITIL service management standards and best practice
・Able to communicate fluently (written and spoken) in English and Japanese
・Pro-active and forward thinking
・Strong communication and analytical skills
・Strong task completion focus, able to deliver to deadlines and complete what is committed
●Desirable
・Preferably to have Tertiary qualification in Technology discipline or a related field
・Preferably to have MCITP and CCNA certification
●MAJOR CHALLENGES
・Manage expectation of the line manager / team lead
・Support users (potentially in various geographical locations)
・Maintain consistent service levels and quality that meet business requirement
・Balance day-to-day service requirements against project’s
・Manage and cope with improvement & change initiatives
・Be innovative, and be able to quickly get abstract ideas
●FOUNDATION CONPETENCIES
・Situational adaptability
・Being resilient
・Collaborates
・Demonstrates self-awareness
・Ensures accountability
就業場所
就業形態
正社員
企業名
外資系銀行
企業概要
グローバルで5万名の従業員を擁し、日本でも個人のお客様向けのプライベート・バンキング・サービス、事業法人金融サービスおよびホールセール・バンキング・サービスを手掛ける。
企業PR
業務カテゴリ
組織カテゴリ
備考
関連キーワード
社内SEの求人情報
外資系金融機関の求人情報
銀行の求人情報
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