大手外資系銀行でのプラットフォームサービスに関するカスタマーサポートの求人
求人ID:159154
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職種
プラットフォームサービスに関するカスタマーサポート
ポジション
マネージャークラス
おすすめ年齢
20代
30代
40代
50代以上
年収イメージ
イメージ ベース1000万円〜1300万円+賞与
仕事内容
You will be responsible for leading the client through a program of change as we implement our new Front to Back Platform services. Key responsibilities will include;
●Partnering with the client to help them understand the new services to be delivered and prepare for the impact and change on their current operating model
●Design an Operational Readiness program to ensure appropriate training, documentation and testing is completed
●Drive the definition and documentation of current and future state models, workarounds, known differences as required
●Drive the completion of SLA’s, Service Documentation, User Manuals
●Ensure all relevant process flows and procedures are adequately documented, reviewed and understood
●Partner with the Platform Test Team and act as the client facing lead for the end o end testing program
●Provide the client perspective to help drive an appropriate test strategy and approach to meet client expectations
●Present testing results and updates to the client, including explanation of outcomes, issues and risks
●Lead joint Triage Process for defects identified during test execution, manage defect resolution
●Define appropriate Success Criteria to obtain client sign off throughout the testing lifecycle
●Act as a single point of contact for the client for all testing & validation activities
●Track client readiness for test execution, assess issues and escalate risks at the right time to stakeholders and senior management.
●Develop a Go Live criteria designed to demonstrate to the client and internal stakeholders that the news service is operationally ready
●Be responsible for managing the client Go Live process
●Work closely with the client to ensure anticipated benefits are realized from new services
●Identify opportunities to enhance service delivery, operating model and client user experience
●Solution and manage client initiated change requests to expand services and deepen client relationship
●Oversee testing and implementation of new and additional services
●Partnering with the client to help them understand the new services to be delivered and prepare for the impact and change on their current operating model
●Design an Operational Readiness program to ensure appropriate training, documentation and testing is completed
●Drive the definition and documentation of current and future state models, workarounds, known differences as required
●Drive the completion of SLA’s, Service Documentation, User Manuals
●Ensure all relevant process flows and procedures are adequately documented, reviewed and understood
●Partner with the Platform Test Team and act as the client facing lead for the end o end testing program
●Provide the client perspective to help drive an appropriate test strategy and approach to meet client expectations
●Present testing results and updates to the client, including explanation of outcomes, issues and risks
●Lead joint Triage Process for defects identified during test execution, manage defect resolution
●Define appropriate Success Criteria to obtain client sign off throughout the testing lifecycle
●Act as a single point of contact for the client for all testing & validation activities
●Track client readiness for test execution, assess issues and escalate risks at the right time to stakeholders and senior management.
●Develop a Go Live criteria designed to demonstrate to the client and internal stakeholders that the news service is operationally ready
●Be responsible for managing the client Go Live process
●Work closely with the client to ensure anticipated benefits are realized from new services
●Identify opportunities to enhance service delivery, operating model and client user experience
●Solution and manage client initiated change requests to expand services and deepen client relationship
●Oversee testing and implementation of new and additional services
必要スキル
<Requirements>
we considers all disciplines when hiring for a job and seeks out candidates who demonstrate the following:
●Strong relationship management skills, ability to drive and influence discussions with clients and external parties.
●Ability to work on large projects and prioritize work accordingly
●Effective organizational, decision making, and communication skills
●Excellent analytical and interpersonal skills, verbal and written communication and presentation skills
●Balance of Technical /Business & Quality Assurance, excellent presentation skills.
●Experience in software development, technical & functional analysis, testing practices, business solutioning, middle and back office service industry experience
●Experience in leading and implementing change programs including new services and operating models
●Experience in the financial services industry or global consulting firm: preferably Middle Office / Back office business processing
●Excellent business understanding of Process and data in Transaction Management, Recording Keeping, Corporate Actions, OTC derivatives, Performance & analytics, Reconciliation, Reporting, Cash Management, etc.
●Domain knowledge and be able to understand the various listed instrument types like Equities, Bonds, Futures, Options, etc.
●Support a culture of commitment, team work, productivity and hard work alongside diversity and work life balance.
●Business level Japanese and English language skills
●University graduate with degree
we considers all disciplines when hiring for a job and seeks out candidates who demonstrate the following:
●Strong relationship management skills, ability to drive and influence discussions with clients and external parties.
●Ability to work on large projects and prioritize work accordingly
●Effective organizational, decision making, and communication skills
●Excellent analytical and interpersonal skills, verbal and written communication and presentation skills
●Balance of Technical /Business & Quality Assurance, excellent presentation skills.
●Experience in software development, technical & functional analysis, testing practices, business solutioning, middle and back office service industry experience
●Experience in leading and implementing change programs including new services and operating models
●Experience in the financial services industry or global consulting firm: preferably Middle Office / Back office business processing
●Excellent business understanding of Process and data in Transaction Management, Recording Keeping, Corporate Actions, OTC derivatives, Performance & analytics, Reconciliation, Reporting, Cash Management, etc.
●Domain knowledge and be able to understand the various listed instrument types like Equities, Bonds, Futures, Options, etc.
●Support a culture of commitment, team work, productivity and hard work alongside diversity and work life balance.
●Business level Japanese and English language skills
●University graduate with degree
就業場所
就業形態
正社員
企業名
外資系銀行
企業概要
世界最大級のカストディ銀行。グローバルネットワークを武器に世界の投資家への運用管理業務を提供。
企業PR
業務カテゴリ
組織カテゴリ
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