外資系ベンダーでのクライアントサポートの求人

The Role:
The Associate Product Specialist ( APS ) provides leverage for the global sales team within the company.
This role combines sales skills and proactive customer service. At the core, the APS provides quality customer facing activity in a fast-paced environment. High activity rates are critical to success and you must be able to excel in a high-energy, team selling environment.

Key Responsibilities:
・Client Satisfaction: Train clients to effectively use products and services, thereby increasing usage rates and supporting client retention.
・Sales Growth: Promote awareness and generate new leads for new users and products and train clients to use products during new sales cycles.
・Conduct approximately 300 in person client meetings per year, to demonstrate the value proposition of products.
・Work with sales professionals to identify clients who need training on the effective use of designated our products as analytical and informational tools:
-Provide training for both new and existing products on a proactive basis and as requested;
-Network within organisations to leverage relationships and training opportunities;
-Provide leads for new products, new users and new locations to sales;
-Assist in the identification of clients who have low usage of products, conduct meetings to increase adoption.
・Work with customer service team and client service desks on campaigns to serve and train customers;
・Conduct training to support premium service level programs;
・Gain an understanding of client segments and how they use our products;
・Contribute to/use internal knowledge base tools to understand value proposition and relevant array of products for a given constituent;
・Keep up to date on new products and enhancements to existing products;
・Provide feedback on products ideas and improvements;
・Track client meetings and notes in CRM system.

・Must be educated to degree level (or equivalent), preferably within a Finance or business related discipline.
・Proven experience in client service support or experience in sales or sales support environment.
・Fluency in English and Japanese is essential.
・Experienced in dealing with high volume work
・Well developed IT skills including Email, Word, intermediate Excel and PowerPoint
・Excellent communication skills both written and verbal.
・Good interpersonal skills and the ability to build strong professional relationships at all levels, with both internal and external parties.
・Be able to deliver effective client care in all situations, to ensure customer satisfaction and retention.
・Excellent attention to detail
・Ability to work pro-actively, multi task and work to tight deadlines in a fast paced, changing environment.
・Ability to work autonomously with minimal supervision, yet integrate appropriately with the team and other areas within the company.
・Good understanding of capital markets, especially the dynamics related to credit, lending and the bond markets
・Previous training experience would be an advantage.