欧州最大のコンサルティングファーム　 support for global applications/ SME (Subject Matter Expert)の求人

Job/Group Overview:
Our client’s Production Management team within the CTS (Corporate Technology Services Group) organization is responsible for providing IT support for Middle and Back Office applications. Operations are one of the main business groups supported. This role will be part of the Production Management team in Tokyo, providing support to Japan Operations. The set of applications involved include ones based outside of Japan as well as some located and used in Japan only.

Responsibilities:
- To function as the SME (Subject Matter Expert) in Tokyo for some of the CTS applications utilized by Japan Operations. Especially collateral management systems.
- To manage all user issues to completion, escalating to developers or other IT teams as required.
- Provide regular and accurate updates to Japan operations during issues / outages
- Manage incidents as per the Production Management defined guidelines.
- Ensure critical system uptime with timely checks and RTB support.
- Proactively suggest ways to improve support service levels
- Maintain strong relationships with Production Management teams in other regions and function as part of the global support structure
- Maintain strong relationships with Operations users in Japan.
- Ensure all support cards / documentation is maintained
- Partake in the rollout of global support procedures within Japan
- Suggest and generate useful regular metrics / reports for global review and consumption

Description

Job/Group Overview:
Our client’s Production Management team within the CTS (Corporate Technology Services Group) organization is responsible for providing IT support for Middle and Back Office applications. Operations are one of the main business groups supported. This role will be part of the Production Management team in Tokyo, providing support to Japan Operations. The set of applications involved include ones based outside of Japan as well as some located and used in Japan only.

Responsibilities:
- To function as the SME (Subject Matter Expert) in Tokyo for some of the CTS applications utilized by Japan Operations. Especially collateral management systems.
- To manage all user issues to completion, escalating to developers or other IT teams as required.
- Provide regular and accurate updates to Japan operations during issues / outages
- Manage incidents as per the Production Management defined guidelines.
- Ensure critical system uptime with timely checks and RTB support.
- Proactively suggest ways to improve support service levels
- Maintain strong relationships with Production Management teams in other regions and function as part of the global support structure
- Maintain strong relationships with Operations users in Japan.
- Ensure all support cards / documentation is maintained
- Partake in the rollout of global support procedures within Japan
- Suggest and generate useful regular metrics / reports for global review and consumption
Requirements (indicate any mandatory and/or preferred credentials):
- Oracle Database knowledge Must. Sybase RDBMS Good to have.
- SQL Scripting, Querying, Debugging, Stored Procedures
- UNIX/LINUX skills including (optional) Unix or Perl Scripting
- Application support experience of Java/Windows applications.
- Job scheduling technologies (Autosys, cron)
- Prior experience in Gloss and SWIFT highly advantageous
- Ability to quickly acquire new technical skills and knowledge required for the role
- A proven track record providing application support as an SME.
- An understanding of the general functions performed by Operations for a global investment bank
- Understanding of trade collateral and margining concepts.
- Strong written and spoken Japanese and English
- Experience communicating with audiences with varying technical expertise and levels of seniority.