外資系メディカルソリューション企業でのTech Support Engineer, End User Servicesの求人

Provide a broad range of Level 1 IT assistance and support activities to internal users across the whole Japan business. Escalate to L2 Local and Global Tech support staff to ensure internal customer requests for IT support are addressed and resolved in timely manner. Ensures alignment with the CIO standards.

・Minimum of 2 years of related experience with a Bachelor’s degree in Information Technology or related discipline; or equivalent experience
・Broad technical experience that includes (but not limited to): Job Description o PC Architecture Citrix, Microsoft Windows Desktop Editions (7 upwards), MS Office (2007 to 365) o Security Applications preferably Symantec (e.g. SEP and DLP) o Application deployment (SCCM) o Exposure to tablet and Smartphone devices (iOS and BB OS) o Experience supporting and maintaining IP telephony systems & local network infrastructure
・Understanding of ITIL v3
・Good oral and written communication skills.
・Dedicated to meeting and exceeding customer expectations.
・Self-driven, delivery focussed and drives forward quality of service.
・Actively manages personal learning and development.
・A commitment to the highest level of integrity.
・Ability to quickly learn new processes and applications
・Ability to deal with employees at all levels within the company.
・Reliable, tolerant, and determined.
・Minimum 5% travel required (Domestic)

英語力ビジネスレベル