グローバルのITリサーチ＆アドバイザリーでのクライアント パートナーの求人

●Develop intimate knowledge of the client’s business and industry to drive usage and value added transactions (i.e. on-boarding, use of inquiry, events attendance, etc.).
●Understand and capture how the client measures value and ensure this is over delivered throughout the life of the contract.
●Drive continuous client usage of the services purchased by ensuring the connection of key IT decisions and initiatives to our company expertise - such as but not limited to:
●Stimulate document usage of all clients
●Get the client to read minimum required documents within period leading up to the client’s renewal
●Ensure document usage of all clients who have not used
●Identify opportunities to connect the client to the our company analyst community through Inquiry
●Ensure the client renews their service prior to the cancellation date of the contract.
●Identify where there is service misalignment or need for additional access and work with the field Account Executives to ensure client has the correct access.
●Continually stay abreast of new product offerings and technology

●Bachelor’s degree with 3+ years’ work experience in a service oriented role; preferably one involving heavy phone interaction with clients
●Proven ability to build strong client relationships based on value-add service
●Evidence of over-achieving goals (top 20% performer)
●Positive attitude towards KPIs and targets
●Excellent oral and written communication skills in Japanese and English
●Well defined time management and organizational skills
●Demonstrated intellectual curiosity/inquisitive nature
●Technology knowledge preferred
●Demonstrated ability to work well under pressure