グローバルのITリサーチ&アドバイザリーでのClient Partner Managerの求人
求人ID:117527
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転職求人情報
職種
Client Partner Manager
ポジション
マネージャー
おすすめ年齢
20代
30代
40代
50代以上
年収イメージ
応相談(経験・能力を考慮の上当社規定により決定)
仕事内容
The Client Partner Manager is responsible for leading a team of 5-6 Client Partners in Japan. The position requires the ability to recruit, develop, motivate and retain associates who can execute against the business objectives and contribute to a positive working environment.
・Lead a team of Service Associates to deliver on the mission of the Client Service Group
・Implement programs at team level geared towards improving service efficiency to drive client retention and growth.
・Maintain and evolve a client retention strategy that supports the requirements of our company’s operating model, specifically one that is based on customer intimacy and proactivity with the client.
・Ensure the value clients receive is 10 times their investment
・Implement strategies for achievement of key performance areas
・Reinforce a team culture where learning and applying the best practices of top performing Service associates is standard operating procedure:
・High degree of individual accountability to deliver against defined activity goals
・Defined daily process and establishing calendar with essential tasks outlined
・Communication and collaboration with field sales account executives
・Provide effective coaching (i.e. providing actionable client call feedback) and guidance regarding associate performance with each Service Associate
・Provide Career Planning and Development - manage Service Associates in a professional manner with a strong focus on individual success, career development and overall employee satisfaction.
・Encourage and champion training, content knowledge of relevant research and products
・Continuously recruit and assess potential talent pool.
・Lead a team of Service Associates to deliver on the mission of the Client Service Group
・Implement programs at team level geared towards improving service efficiency to drive client retention and growth.
・Maintain and evolve a client retention strategy that supports the requirements of our company’s operating model, specifically one that is based on customer intimacy and proactivity with the client.
・Ensure the value clients receive is 10 times their investment
・Implement strategies for achievement of key performance areas
・Reinforce a team culture where learning and applying the best practices of top performing Service associates is standard operating procedure:
・High degree of individual accountability to deliver against defined activity goals
・Defined daily process and establishing calendar with essential tasks outlined
・Communication and collaboration with field sales account executives
・Provide effective coaching (i.e. providing actionable client call feedback) and guidance regarding associate performance with each Service Associate
・Provide Career Planning and Development - manage Service Associates in a professional manner with a strong focus on individual success, career development and overall employee satisfaction.
・Encourage and champion training, content knowledge of relevant research and products
・Continuously recruit and assess potential talent pool.
必要スキル
・Bachelor degree
・Minimum 2+ years of experience in a Client Management Function
・2+ years of proven performance in a services role
・Computer skills (PowerPoint, Excel, Word)
・Strong Communication Skills - verbal and written both Japanese and English (Advanced Business English is required)
・Strong knowledge of IT industry and trends preferred
・Demonstrated ability to adapt, implement and manage change
・Demonstrated ability to deliver results within a performance based service environment
・Minimum 2+ years of experience in a Client Management Function
・2+ years of proven performance in a services role
・Computer skills (PowerPoint, Excel, Word)
・Strong Communication Skills - verbal and written both Japanese and English (Advanced Business English is required)
・Strong knowledge of IT industry and trends preferred
・Demonstrated ability to adapt, implement and manage change
・Demonstrated ability to deliver results within a performance based service environment
就業場所
就業形態
正社員
企業名
世界的に著名なITリサーチ&アドバイザリーファーム
企業概要
世界各国に拠点を展開し、IT(情報技術)における世界的なリサーチ&アドバイザリ企業です。中立公正な立場から、IT投資の見える化と、ITによるビジネス効率化/確信に向けた意思決定のサポートをします。
企業PR
業務カテゴリ
組織カテゴリ
備考
関連キーワード
戦略コンサルタントの求人情報
コンサルティングファームの求人情報
コンサルティングの求人情報
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