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ダイレクト系損害保険会社でのManager Customer Facing IT technologyの求人

求人ID:118161

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転職求人情報

職種

Manager Customer Facing IT technology

ポジション

マネージャー

おすすめ年齢

20代
30代
40代
50代以上

年収イメージ

能力・経験を考慮し当社規定により決定します(800万円程度)

仕事内容

【職務内容】
Our company has embarked on an exciting journey of Digital Transformation.
Main missions of this role are:

-Be the technical reference for supporting operations and evolutions around Genesys Purecloud and Salesforce solutions
-Partner with the Customer UX division to help building our customer facing solutions that are customer driven and differentiate us from our competitor
-Participate in the technology design and implementation of underlying Customer facing applications that are secure, scalable, and contextual while offering superior user experience (UX) and performance
-Assist in maintaining the technical excellence of our Customer facing IT solutions and participate to ensure that all the underlying technologies are kept up-to-date
-Provide innovative ideas and solutions to problems.
-Participate on tier 2 level support for customer facing IT solutions, in particular follow up incidents and manage escalations with vendor
-Be a member of current Telephony project implementing Omni channel capabilities for our customer service

>>> Create and support Call/Email/Chat flows
>>> Integrate different systems with API

必要スキル

【応募資格】
●Qualifications (incl. Education)
-Technical knowledge of CRM (Salesforce) and Customer Contact solutions (Purecloud or others)
-Bachelor or Master’s Degree in Computer science or related academic field

●Technical skills
-Knowledge of one or more development languages
-Technical knowledge of clients PC, such as softphone, Windows OS, browser, headset and telephone
-Experience with API integration would be a plus (JS or other language)
-Operational experience with IT providers, Software editor and packages (define, manage and govern delivery KPIs).
-Experience driving product and process improvements via commercial software packages.

●Behavioral skills
-Ability to work in a team and also autonomously
-Problem analysis, requirement confirmation, policy and operational design with development Strong team player)
-Hands-on program/project management experience with excellent issue and risk management skills
-A creative thinker, problem solver and a self-learner exploring continuously new technologies and trends.

●Language skills
-Japanese: business level - spoken (mandatory)
-English: fluent (both spoken and written)

●Experience
-5 years or more experience in system development or in system operation
-Experience with contact center solution/operation would be a plus

●Technologies
<Operating System>
Required skills:Windows Server, Redhat
Nice to have:Active Directory, Ubuntu

<Virtualization>
Required skills:VMware, vSphere
Nice to have:Hyper-V, OpenShift , Docker

<Middleware>
Required skills:MULE or other ESB/Messaging Platform

<Cloud>
Required skills:AWS or Azure
Nice to have:Office365

<Database>
Required skills:Oracle or SQL Server
Nice to have:MySQL, PostgreSQL

<Web/App Servers>
Required skills:Tomcat or WebLogic
Nice to have:Jboss

<DevOps Tools>
Required skills:Jenkins, SonarQube
Nice to have:Artifactory, Ansible, GitHub,

<Process>
Required skills:ITIL
Nice to have:PMP, COBIT

就業場所

就業形態

正社員

企業名

グローバルに展開するダイレクト系損害保険会社

企業概要

ダイレクト系外資損保。

企業PR

グローバルにおいてダイレクトチャネルでの損害保険業に強みを持つ外資系損害保険会社。

業務カテゴリ

組織カテゴリ

備考

【勤務地】
本社(東京都)

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