大手系データセンター会社でのカスタマーサクセス業務（若手）の求人

データセンターオペレーション部門の一員として、クライアントが当社のサービスを通しより良い体験ができるよう関係性を強化する役割を担います
We operates within a marketplace that is increasingly competitive. Customers can choose between significant numbers of competitors delivering high quality, cost efficient alternatives. As one of a handful of globally standardized Data Center (DC) operation providers,　we have considerable assets and capabilities, along with a significant installed customer base. Driving a Customer Obsessed mind-set is crucial to our continued success and the Customer Operations team links together all elements of our operations to provide a best-in-class experience for our customer-base. Excellent service to customers is at the heart of our competitive advantage and as a member of the Customer Ops team, your focus is to develop strong rapport and ensure each of our customers are successful with us, so we can continue to retain them and expand with them.
If you’re an individual with an entrepreneurial mindset and enjoy tackling multiple challenges, this position offers you the opportunity to make a world-class impact together with the Sr.Leaders of our group company.
You’re sure to acquire new knowledge and skills in both tech and commercial real-estate operations.
<ESSENTIAL DUTIES AND RESPONSIBILITIES>
Our Customer Operations team is the front-line for all things pertaining to our customer’s experience. In the Customer Success Junior role, you will be tasked with providing high touch, white glove service to some of our largest customers.
The successful candidate for this role will have a working knowledge of Data Center Operations, exert strong presence and be comfortable interacting with Sr. Leaders from the world’s largest companies on a regular basis. 　As a junior role, you’ll be expected to follow our core values and work for more senior members of the team to ensure we provide best in class customer service while managing our aggressive growth strategy. This role may or may not support global companies,and you’ll be expected to be flexible in your approach to meet their demands. This position is not a typical 9-5 and you may have to meet with customers early morning, late afternoon, etc.
If you thrive in an environment of multiple priorities and tight deadlines, we encourage you to apply.
●Maintain a wholistic understanding of your customers’ portfolio; be proactive in anticipating their needs
●Execute the life-cycle events throughout customer’s time with the company, including
Closed Loop Management, Onboarding, Training, Implementation, Service Reviews,
KPI/SLA Tracking, Escalations Management
●Leverage your relationship with customers along with our in-house tools/scorecards to
ensure we are meeting all customer requirements and identifying ways to improve their
experience with the company. Regularly meet with customers to ensure we are aligned
with their needs.

＜必須要件＞
●四年制大学卒以上
●課題解決や関係構築を含む顧客対応のポジションで3年以上の経験必須。ファシリティマネジメント、IT技術、電気通信、ネットワーク運用、および関連分野での経験者が望ましい。
●ビジネスレベルの英語・日本語必須
●PC（MicrosoftOfficeSuite）

●Bachelor’s degree (BA/BS) from a four-year college or university
●Minimum 3 years of experience in customer-facing roles which involves issue resolution
and relationship management. A successful candidate is required to demonstrate a high-
level of customer-oriented mind set as an essential element for this role.
●Customer Operations Experience, preferably working within Building Facility, IT Tech,
Telecom, Network Operations or a related field
●Fundamental understanding of Data Center Ops (e.g. Fire Safety, Mechanical,
Electrical) and the ability understand customer needs
●Proficiency in Microsoft Office Suite
●Business Level of verbal and written English and Japanese