【急募】執行市場運営会社でのSystem Support Managerの求人

The System Support Manager is responsible for supporting primarily the production platform
used by us for its PTS operation, and other related environments essential for its
operation, such as test environments. System Support Manager reports to the Chief
Technology Officer.

●Primary responsibilities include:
Ensure the stable and smooth system operations of our PTS business,
which includes the order matching systems, smart order routing system, surveillance system
and other reporting applications. This includes, among other responsibilities, working closely
with offshore technical support team, provide technical support to resolve problems and
incidents in the production and other essential platforms.
Be the first point of escalation for issues in the production platform, and work closely with
other teams to resolve issues and restore service in a timely manner according to its criticality.
During outage situation, act as a main coordinator to ensure timely and clear communication
between various parties.
Act as gatekeeper to the production and other essential platforms with regards to Change
Control Process. In order to maintain stability and manage system risks, the Support
Manager must review, understand and assess the proposed changes to the platform in terms
of risks, priority and impact, before approving the changes.
Review incident tickets to ensure quality and follow-up actions are completed.
Proactively monitor the production platform’s stability, performance and capacity.
Regularly review incident trends and system capacity trends. Proactively address any
potential risks, stress points or concerns in stability, performance and capacity.
Monitor and control user access rights to production platform. This includes checking
production environment access records and regular user list recertification.
Respond to internal and external parties’ inquiries on system matters, via telephone or
email.

●Other responsibilities include:
In order to keep up-to-date with latest changes to the platform, participate in beta testing
of new software releases if necessary.

The qualified candidate must have self-initiative and be able think clearly but act calmly under
stress such as in an outage or crisis situation. In addition, the role requires high level of analytical
and problem solving skills, and the diligence and motivation in achieving high level of stability and
performance.

●Required Qualifications
Strong analytical and problem-solving skills.
Bachelor’s degree in a technical field, preferably engineering or computer science
3 years of support experience in an electronic trading or real-time system environment
Good knowledge / experience in Unix/Linux.
Understanding of infrastructure systems including networks, servers, switches, firewall.
Effective communication skills in English. Japanese language aptitude a bonus.

●Preferred Qualifications
Technical and operational experience in electronic securities trading, particularly Equities
Market.
Background in the financial services industry.
Basic knowledge and experience in SQL or scripting language such as Python.
Some understanding on computer networking basics.