グローバル大手金融情報サービス・カンパニーでのCustomer Support Executive/ Trading Risk & Special Productsの求人

Role Responsibilities

・Provide first level support covering application usability & customization; content search, explanation & integrity for Trading, Risk Management and Wealth Management customers
・Effective servicing of cases and strict adherence to case query handling procedures. Follow the appropriate procedures to respond to complaints, escalations and outages
・Maintain trusted relationship with customers to provide additional information, updates, and resolution to issues. Meet all access targets across telephony　channels
・Identify and refer problems affecting customers and influence the timely resolution of customers’ enquiry, including referrals. This would include escalation to Customer Support Team Manager and liaising with different parts of the organization as appropriate.
・Build and maintain local and overseas relationships with other resolver groups across the organization to ensure appropriate resolutions are provided in a timely and accurate manner
・Recognize and escalate recurring problems, areas and processes for improvement
・Develop deep markets and product specialization through Specialized Learning pathways to increase the value of service delivered to customers

＜Preferred Skills and Experience＞

・1-3 years’ experience in a customer service, application support role. Previous experience in the financial markets is highly desirable
・Knowledge in Trading, Risk Management, Media and Wealth Management products and applications is a plus
・Professional native speaker of Japanese, ability to communicate and engage verbally and in writing in English
・Well-developed analytical skills with the ability to problem solve and develop solutions.
・Excellent service skills including active listening alongside focusing, and fully understanding our customer’s needs
・A great team player, positive attitude towards work
・Ability to learn and possess growth mindset
・University Degree in Business, Economics or in Finance is a plus