ダイレクト系損害保険会社でのIPC EXPERTの求人

●Job Purpose
Service Control team is a part of IT Services and the role requires a person with Incident, Problem and Change Management skills.

The purpose of the Incident Management is to restore normal service operation as quickly as possible and minimize the adverse impact on business operations, ensuring that agreed levels of service quality are maintained. Also, to drive Problem Management processes of detection, investigation, remediation, and reporting of underlying problems driving the incidents

The primary objective of Change Management Specialist is to mitigate risk and impact. Change management does the authorization to approve any change to be deployed. It protects the production environment while executing a new change. Following are the objectives of ITIL Change management process.

As part of our group, Incident, Problem & Change Mgt Expert will need to work across 3 entities of our group for better efficiency, collaboration and improve service quality.

●Key Accountabilities
Service Control team has full responsibility to manage our group entity IT services quality and IT service production environments, which covers our group Global IT services, partner company services and 3rd party vendor services which deliver services to our group operating companies
- Take leadership aggressively to close IT Service incident for minimizing the business impact and for shortening the off-service time
- Manage communications with key stakeholders during the incident
- Lead problem management actions for ensuring the recurrence prevention plans after the incident
- Monitor Quality of Service KPI’s and lead the service quality improvement actions continually.

our group IT group IPC management policy is formalized based on the ITIL framework and became standardized in our group IT globally.
- Understand vital business functions
-Accountable for all IT Change Management operations including process education, process enforcement, and process governance. Serves as deputy to the Change Process Owner to guarantee operational excellence and minimize impacts of changes in IT application and infrastructure environment.

Incident & Problem Mgt - Expert has to take initiatives to improve service quality actions with Service Control Manager. Also to work together with local & other country IT service delivery team to keep IT service stabilization for our group OpCo.
-Coordinates and Facilitates Change Advisory Board (CAB) meetings, issues an agenda and circulates all requests for change contentions to Change Advisory Board members in advance of meetings to allow prior consideration. Serves as liaison and advocate for Change Coordinators in the CAB forum.

●Requirements (1): Technical skills, Job experiences
- ServiceNow Experience.
- Previous experience in IPC management in a high profile/high intensity 24/7 Global Incident Management team is desirable.
- Working knowledge of IT hardware & infrastructure
- Familiar with methods and techniques for reporting progress against an agreed plan.
- Familiar with methods and techniques for running effective meetings and for understanding and influencing the roles played by participants.
- Proficient in techniques for ensuring that full account is taken of customers’ real and stated needs in the delivery of IT services.

●Requirements (2): Behavioral skills
- Understand and respect the customer-centric policy
- Must be capable of considering rapidly changing information or changed circumstances and modifying understanding of a problem or situation accordingly.
- Has sound commercial understanding of outsourced support environments as well as excellent organizational, time management and staff management skills.
- Must have good interpersonal and stakeholder management skills.
- Has good oral communication and written skills and takes an analytical approach to problem solving.

●Requirements (3): Certificate, Education background
- University degree level knowledge in Computer Science or other related engineering field.
- ITIL v3 or ITIL v4 Foundation certification.
- 5+ years relevant experience in ITSM role with responsibility for process design, implementation, execution, and continual process improvement.

●Requirements (4): Language skills
Japanese Fluent level skill to be able to use in IT business, reading, writing and conversation.
English Business level skill to be able to use in IT business, reading, writing and conversation.

●Requirements : Certificate, Education background
- University degree level knowledge in Computer Science or other related engineering field.
- ITIL v3 or ITIL v4 Foundation certification.
- 5+ years relevant experience in ITSM role with responsibility for process design, implementation, execution, and continual process improvement.