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グローバル大手金融情報サービス・カンパニーでのSales Support Specialistの求人

求人ID:1242827

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職種

Sales Support Specialist

ポジション

担当者〜

おすすめ年齢

20代
30代
40代
50代以上

年収イメージ

応相談(経験・能力を考慮の上当社規定により決定)

仕事内容

<Job Description>
As part of the Japan Business Operations Team, the role plays a critical part in the day to day administration of sales and account management activities. The Sales Support Specialist drives efficiencies by reducing the administrative burden on Account Management. As the main liaison to Customer Administration, this person will facilitate the order to cash cycle in an accurate and timely manner. This role will work closely with internal stakeholders to address customers’ administrative issues and administer complex deals.

<Role Responsibilities>
・ Act as first line support for Account Managers on order process and system queries
・ Collaborate closely with Order Management Specialists (OMS) for quote to cash cycle including:
・ Order processing support, Support GRC and Genesis with OMS team (trials, documentation, ELM, processing) with proactive escalation of issues/blockers as required
・ Sales Processing of notified cancellations 90 days in advance of CED
・ Credits procedures incl. billing accuracy and reconciliation, appropriate escalation and support resolution
・ Entitlements support such as permission error handling, user list pulls and sends, user swaps, exchange/third party additions and removals etc…
・ Document handling Accuracy of order forms, contract franking and follow-ups, support obtaining signed contracts and order forms from customers, process and validate cancellation requests/terms
・ Manage indexing and storage of signed contracts and order form hard copies, handle contract and order form copy retrieval requests
・ Manage admin queries from clients and work with internal stakeholders to provide resolution or proper escalation of issues
・ Coordinate complex deals in collaboration with Account Managers and OMS
・ Manage Free Trials for setup and extension (Eikon)
・ Support selling administrative activities: running reports for sales meetings, respond to ad hoc data requests for sales management. To a smaller extent, SSS may also support other customer engagement activities (e.g. sales event coordination)
・ Provide initial administration guidance into large scale client projects e.g. product migrations, client mergers & large client roll outs.
・ Play a supporting role in the annual price increase process e.g. reporting on contractual exceptions and business exceptions

必要スキル

<Qualifications and Experience Required>
・ Extensive knowledge of business products and processes
・ Solid understanding and experience with detailed technology projects
・ Excellent problem-solving and analytical skills with the ability to apply knowledge and creativity to resolve standard and complex client issues
・ Strong interpersonal skills (written, oral, presentation), organizational and prioritization skills with attention to detail
・ High degree of personal motivation and ability to adapt to dynamic and fast paced work environment
・ Ability to troubleshoot and solutions-focused, customer-oriented attitude
・ Proven ability to tackle multiple projects and see them to completion successfully
・ Ability to work in a team as well as independently with minimum supervision
・ Bachelor degree qualified or above

就業場所

就業形態

正社員

企業名

金融系情報ベンダー

企業概要

世界的なブランドネームを誇る金融情報サービスプロバイダーです。
金融マーケットのリアルタイムニュース・価格から、企業の財務データ、ファンダメンタルデータまで、膨大なデータを集積・配信。世界の企業や専門家が必要とする高度なインテリジェント情報を持つ先進企業として、クライアントが競争を優位に勝ち抜くための様々なソリューションも提供しています。

企業PR

グローバル企業であるため、多様性のあるキャリア形成を積極的に推進しています。
キャリアステップアップとしては社内公募制が充実しています。同じポジションでのステップアップだけでなく、海外勤務や他ポジションへのチャレンジなど、中長期的なキャリアステップアップも可能です。
ワークライフバランスもフレキシブルで、女性の社会進出や地域貢献のボランティア活動に対しても理解が進んでいる企業です。

業務カテゴリ

組織カテゴリ

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