外資系デジタルライフに係る補償サービスを行う企業でのService Experience Team Leaderの求人
求人ID:125331
募集終了
転職求人情報
職種
Service Experience Team Leader
ポジション
Team Leader
おすすめ年齢
20代
30代
40代
50代以上
年収イメージ
応相談(経験・能力を考慮の上当社規定により決定)
仕事内容
●Primary Job Accountabilities /Responsibilities
・Ensure the Service Experience, Operation team delivers the highest standard of customer service always and seek to achieve the best outcome for the customer and us through driving key business metrics
・Ensure the Service Experience, Operation team adhere to all relevant policies and procedures when lodging, assessing and settling claims, and comply with all insurance / non-insurance regulatory bodies/laws and internal policies
・Lead, coach, develop and motivate the Service Experience, Operation team and create and maintain a strong performance culture that aligns with our desired organization culture through conducting consistent and regular performance reviews with all team members
・Ensure that the Service Experience, Operation team is appropriately structured and organized to achieve required service level standards and expectations
・Ensure a fair and equitable distribution of work across the Service Experience, Operation team and that the skills and knowledge of team members is appropriately utilized
・Provide an expert level of knowledge on our products & services and Initiate process improvements by identifying service delivery gaps, offer solutions and successfully implement ideas to enhance our proposition
・ Resolve disputes and escalations within appropriate timeframes whilst attempting to achieve the best outcome for customer and us.
・ Achieve the required standards of performance against all core job responsibilities as measured by individual, team and business performance results including general observations
・ As the key Adjuster of us, ensure that the team members verify the coverage and validate repair being performed properly. Resolve inquiries from the repair facilities, clients, and customers.
・ Ensure efficient and cost-effective claim management, and to reduce the loss ratio.
・Ensure the Service Experience, Operation team delivers the highest standard of customer service always and seek to achieve the best outcome for the customer and us through driving key business metrics
・Ensure the Service Experience, Operation team adhere to all relevant policies and procedures when lodging, assessing and settling claims, and comply with all insurance / non-insurance regulatory bodies/laws and internal policies
・Lead, coach, develop and motivate the Service Experience, Operation team and create and maintain a strong performance culture that aligns with our desired organization culture through conducting consistent and regular performance reviews with all team members
・Ensure that the Service Experience, Operation team is appropriately structured and organized to achieve required service level standards and expectations
・Ensure a fair and equitable distribution of work across the Service Experience, Operation team and that the skills and knowledge of team members is appropriately utilized
・Provide an expert level of knowledge on our products & services and Initiate process improvements by identifying service delivery gaps, offer solutions and successfully implement ideas to enhance our proposition
・ Resolve disputes and escalations within appropriate timeframes whilst attempting to achieve the best outcome for customer and us.
・ Achieve the required standards of performance against all core job responsibilities as measured by individual, team and business performance results including general observations
・ As the key Adjuster of us, ensure that the team members verify the coverage and validate repair being performed properly. Resolve inquiries from the repair facilities, clients, and customers.
・ Ensure efficient and cost-effective claim management, and to reduce the loss ratio.
必要スキル
●必須
・Education, Certifications and Experience
- Higher than Graduated from high school
- Minimum 5 years working experiences
- Insurance knowledge/experience
- Working experiences in Financial Services/ General Insurance
- Auto Claims Experience
・Knowledge, Skills and Abilities
- Minimum 3 years people management/supervisory experience in a call/customer service environment
- Must be proficient in Microsoft applications with the ability to become quickly proficient with new applications
- Strong leadership and relationship management skills
- Demonstrated follow-up, coaching and conflict resolution skills required
- Demonstrated ability to effectively communicate verbally as well as in writing.
- Ability to build strong relationships, drive continuous process improvement and handle multiple priorities
- Proven to be an analytical thinker, problem solver, and decision maker
- Working with a team collaboration skills
・Travel required:
Up to 10% Travel required to remote sites.
・Other Responsibility
- Will be a line manager for members.
●尚可
- Well understanding insurance industries
- Prefer /over 5 years working experiences in insurance companies
- Prefer / over 5 years people management experiences
- Excellent problem-solving skills and decision making
- Detail orientated / for data checking
・Education, Certifications and Experience
- Higher than Graduated from high school
- Minimum 5 years working experiences
- Insurance knowledge/experience
- Working experiences in Financial Services/ General Insurance
- Auto Claims Experience
・Knowledge, Skills and Abilities
- Minimum 3 years people management/supervisory experience in a call/customer service environment
- Must be proficient in Microsoft applications with the ability to become quickly proficient with new applications
- Strong leadership and relationship management skills
- Demonstrated follow-up, coaching and conflict resolution skills required
- Demonstrated ability to effectively communicate verbally as well as in writing.
- Ability to build strong relationships, drive continuous process improvement and handle multiple priorities
- Proven to be an analytical thinker, problem solver, and decision maker
- Working with a team collaboration skills
・Travel required:
Up to 10% Travel required to remote sites.
・Other Responsibility
- Will be a line manager for members.
●尚可
- Well understanding insurance industries
- Prefer /over 5 years working experiences in insurance companies
- Prefer / over 5 years people management experiences
- Excellent problem-solving skills and decision making
- Detail orientated / for data checking
就業場所
就業形態
正社員
企業名
デジタルライフに係る補償サービスを行う外資系企業
企業概要
デジタルライフに係る補償サービスを行う外資系企業
企業PR
業務カテゴリ
組織カテゴリ
備考
同社はアメリカNYに本社を置く、Fortune500企業の日本法人です。
世界16ヶ国に拠点を置き、保険事業、モバイル端末の補償、延長保証、自動車の故障時等の保証等に取り組んでいます。
同社日本法人は、APACにおける重要なビジネス拠点として設立され、携帯端末補償・ホームワランティの分野をスタートに成長を続けています。
デジタルライフを担う携帯端末や家電製品への高い品質保証サービス等を提供しています。現在はスタートアップ期であり、一人一人の思いがビジネスに反映されている活気に満ちた社風です。
世界16ヶ国に拠点を置き、保険事業、モバイル端末の補償、延長保証、自動車の故障時等の保証等に取り組んでいます。
同社日本法人は、APACにおける重要なビジネス拠点として設立され、携帯端末補償・ホームワランティの分野をスタートに成長を続けています。
デジタルライフを担う携帯端末や家電製品への高い品質保証サービス等を提供しています。現在はスタートアップ期であり、一人一人の思いがビジネスに反映されている活気に満ちた社風です。
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