外資系デジタルライフに係る補償サービスを行う企業でのCustomer Solutions Representativeの求人

●Job Purpose
Based in our operation team, this position is responsible for the delivery of exceptional customer service through the lodgment, assessment and settlement of claims. While providing ongoing support and guidance to customers, Customer
Solutions Representative is required to accurately and efficiently manage claims
and enquiries from a variety of channels including phone, email and online.
Applying terms and conditions when dealing with customers, clients and third-party providers is critical while ensuring timelines are adhered to. Teamwork and
attention to detail are critical to ensure the customer/client experience is seamless.

●Primary Job Accountabilities/Responsibilities
・Consistently deliver exceptional customer service in a timely and professional manner in line with Service Level standards
・ Provide accurate and timely responses to all queries as required keeping customers, clients and third-party providers informed of claim progress
・ Efficiently and effectively resolve customer complaints and/or objections within delegated authority using initiative to achieve the best possible outcome for the customer and us
・ Settle claims in the most cost effective and time efficient manner using unique and innovative solutions where possible and/or necessary
・ Ensure compliance to all internal and external regulatory requirements such as privacy
・ Contribute to the continuous improvement of the business by actively identifying opportunities to improve processes and/or procedures
・ Work effectively within a team environment by working collaboratively with others and sharing knowledge and skills to achieve team goals and objectives
・ Achievement of required standards of performance against all core job responsibilities as measured by Claim File Reviews, Customer Communication Results, Performance Reporting & general observations
・ Contribute toward the maintenance of all relevant claims manuals and procedures for all products

●必須
Education, Certifications and Experience
3 years working customer service experience or administrator experience.
Higher than graduated from high school
Strong decision making and problem solving skills
Ability to prioritise own work
Demonstrates ability to work effectively in a team environment
Demonstrates initiative and ownership

Knowledge, Skills and Abilities:
Have strong communication skill and Excel skills
Have skill of detailed numbers and data.
Proficiency in the use of Microsoft computer applications / Advance Excel

skills
Strong decision making and problems solving skills
Ability to priorities own work
Demonstrates ability to work effectively in a team environment
Demonstrates initiative and ownership

●尚可
・ Working experience in insurance industries
・ Understanding judication work flow and working experiences
・ Detail Oriented for data checking
・ Working experience in CSR environment and foreign companies working experiences.