大手証券会社でのMiddle Office System Production Supportの求人

The Middle Office Production Services team, a part of Wholesale IT, supports a range of innovative solutions for our Middle Office (MO) across multiple business lines.

【Responsibilities】
・Provide application and user support for all Cash and Fixed income Middle Office applications by interacting with technology teams both up an down the platform stack and to ensure a high quality of service to our users, dealing promptly and effectively with any issues that might arise
・Follow-The-Sun model support but mainly to provide technical support for APAC and India Operations users.
・Handling user queries (often requiring in depth analysis of the technical and/or business logic of our systems)
・Management of incoming and outgoing feeds to clients and vendors
・Identification and management of problems and frequent issues with the aim of improving the supportability and stability of our platform (in conjunction with our development team)
・Batch and system management
・Support hours from 7:45am to 7:30pm, which is covered through an early and a late shift of approximately 10 hours
・Weekend system release work and public holiday coverage

<Mandatory>
Language Skill
・Fluent written and spoken English
Soft Skills
・Strong communication skills and confidence dealing with internal and external parties

<Preferred>
Language Skill
・Fluent written and spoken Japanese
Technical Skill
・Java
・Strong SQL (Sybase or MYSQL)
・UNIX shell
Soft Skills
・Prior experience of application support in a banking environment
・Strong MO business knowledge or demonstration of a keen desire to learn
・Experience of working in a middle office environment
・Experience of managing stakeholder expectations