欧州最大のコンサルティングファームでのBilingual QA Manager for Pharmaceutical customerの求人

Lead and monitor complaint handling process till closure
Accountable for the delivery of high quality, timely and standardized deliverables, and provides content guidance and approval, as needed
Responsible for supervising and managing complaint handling team on a daily basis
Being a contact point for all team members. Proactively act to ensure smooth team operations and effective collaboration
Ensure that the performance of direct report is proactively managed and that they are coached, trained and eveloped to maximize their contributions
Set clear delegate tasks and set deadlines / oversee day-to-day operation
Maintain a close collaboration with global associates by proactively escalating potential quality/safety issues / hanges that affect the risk-benefit profile
Monitor monthly metrics and add workflow improvements to ensure quality and timeliness
Lead complaint and incident reporting analysis review- monthly and quarterly
All other Adhoc assignments as required

●Qualifications (Mandatory) ／ 応募条件（必須）:
Degree in Pharma or Engineering
5 years of Quality experiences in Pharma Industry
Min 1 year of experience in managing complaints
Strong Bilingual, English and Japanese, capabilities

●Qualifications (Preferred) ／ 応募条件（歓迎）:
Being able to work in Tokyo is welcomed