グローバル大手金融情報サービスのカスタマー・サポート・エグゼクティブ（IT担当）の求人

The Technical Customer Support Executive is responsible for delivering consistent high-value, courteous service through customer’s inquiry by handling customer inquiries by phone, email or chat regarding technical issues with software, hardware, online or electronic products where a variety of issues that are complex and / or specialized in scope apply. This includes keeping a clear and active focus on providing high-quality resolution and ensuring that all the necessary action is taken to resolve customer’s issues. It requires to develop and to maintain a solid understanding of technologies and the company’s products and applications. The Technical Customer Support Executive is a team player and a self motivator who is enthusiastic, detail oriented and quality focused with strong communication skills.

Major Areas of Accountability:

Provide high quality technical support for the company’s applications and products
Work closely with other domestic and overseas teams to provide exceeded and seamless customer experience
Log and classify all calls, requests and actions accurately
Maintain ownership of inquiries and proactively provide updates and solutions to customers
Identify and escalate problems when needed in a timely manner
Strive to improve customer experience

A professional native speaker of Japanese
Fluent in oral and written English
Excellent communication skills
A great team player
Ability to learn and adapt
Positive and customer focused
Proficient in Microsoft applications
Minimum of 1 year or more experience in an application support role or equivalent experience is ideal
University Degree in IT is desirable
Knowledge in the financial industry is a plus