外資系アセマネ会社でのHead of Client Account Managementの求人

●ROLE DESCRIPTION AND PURPOSE
The Head of Client Account Management, Japan, will serve both as the Client Account Manager for the existing Clients and as the team leader for the local Client Account Management team.
Client Account Managers play a key role within the Global Client Group at Our Company. Working in close tandem with Client Relationship Managers, their principal objective is to deliver an outstanding Client experience, build trust and deepen our relationship with the Clients, drawing upon expertise from within the entire Firm to provide the highest standard of service.
※This role is responsible for Japanese Clients.

Client Service
o Establishes and maintains high quality, long-term, ‘trusted advisor’ relationships with Clients, allowing for both formal and informal interactions and ensuring that we always understand the actual Client experience, and actual Client intentions and proactively manage any risks to the relationship. Ensures service delivery in line with our contractual commitments, regulatory and fiduciary obligations.
o Client Query Management
Acts as a preferred point of contact for all Client queries received through various channels (emails, calls, notifications
from Client Relationship Managers), takes ownership and ensures adequate answers within agreed timeframes.
Handles incidents and complaints in line with agreed procedure. Coordinates prompt investigation of root causes,