大手証券会社でのProduction Services Engineer（Data Services）の求人

Reporting into the APAC Wholesale Production Services head of Data Services. This is a key role working in a pressurized environment and demands an individual with flexibility, acumen and the ability to assimilate lots of information quickly, with focus on Incident and Problem Management.

This is a hands-on role facing off / supporting the internal stakeholders. The prime responsibility of the team member is to provide application support and also focus on driving automation and efficiencies.

●Responsibilities
・Provide support services for Reference Data platforms and the proprietary distribution platform - this includes ownership to completion of all reported issues and requests, application monitoring and consumer and end user support
・Extensive interaction with Enterprise Data Management, Middle Office, Back Office and Compliance etc.
・Partner with application development and support teams to ensure smooth delivery of platform changes and upgrades
・Interaction with core infrastructure technology groups to ensure management and maintenance of application dependent core infrastructure
・Strong analytical and problem solving skills and ability to take a deep dive into investigations
・Drive automation and operational efficiencies
・Maintain team knowledge base of known issues, steps required to address particular issues/ tasks, documentation of new processes and general updates to keep content current
・Ensure incident management procedures are followed for each and every reported issue to strengthen the knowledge base, and generation of KPIs for decision making and understanding application trends.

●Mandatory
・Minimum 4 to 5 years’ experience in Application production services.
・Proven experience with IT Incident, Problem, and Change Management processes.
・Experience of application management improvement processes & support practices.
・Strong Relationship Management skills. Customer-focused with gravitas and professionalism
・Excellent communication, listening and interpersonal skills
・Strong analytical and problem solving skills
・Experience with managing transitional changes to large and complex systems.
・Operating systems knowledge (Unix, Linux, Windows)
・Full understanding of ITIL
・Strong scripting skills (Ex: Shell Scripting, Python, Perl)
・Good working knowledge of databases and writing SQL queries
・Good knowledge of Autosys setup and configuration
・Working knowledge of cloud technologies (AWS, Azure or similar)
・Experience in supporting and administering DevOps tools as part of the deployment pipeline e.g. Git, Jenkins, Docker, Ansible, Elastic, Jira etc.

●Preferred
・Knowledge and experience in IT automation
・Knowledge and understanding of the Site Reliablility Engineering principles
・Understanding of Agile practices and principles
・Understanding of Data Services applications within an Investment Bank
・AWS Practitioner Certification or similar