● Business Analyst as subject matter expert (SME) will involve in system implementation projects and interact with production services team to support business users. Also interfaces with cross regional and cross-divisional IT team, business users and project teams for identifying and prioritizing the business needs, managing timely project delivery. ● Suitable person would be the one who has interest in pursuing hands on development along with the requirement analysis, user support and digital transformation. ● All tasks required across SDLC phases for market and regulatory changes project, new product adaption, new system implementation and process and system improvement. ・Analysis of front to back business and system flow, requirement gathering ・System design, development, documentation ・Project management ・Interact with Production Support team and users to resolve production issues ・Review artefacts like design document, source code, test cases ● Take up development tasks as part of digital transformation
- Serves as a first point of contact and escalation point for executives and end users; also takes end-to-end ownership of resolving reported issues and fulfilling requests - Regularly communicates improvements and changes to VIPs, including ways in which available technology can be fully utilized to drive greater productivity. - Resolves technology issues encountered by executives in a timely manner and ensures systemic issues are escalated and remediated to prevent further occurrences - Influences the broader technology community to drive required improvements in support and services offered to VIPs - Proactively pursues, through insights gained by working with executives, improvements to existing processes and technology offerings, including introduction of new technologies that maximize productivity. - Identifies, creates, and provides training, either in person or virtually, to business users. - MacBook support - Power outage support - Basic N/W LAN/WAN checking. - ITC communication/User Coordination - Incident/Request/Mobile Support - Incident/Request response - New technology support as per customer requirement like windows upgrade, etc. - Manage IT assets - Manage Laptop and Desktop issue and Imaging. - Service now ticketing tool support and report preparation.