欧州最大のコンサルティングファームでのL2 Support Engineerの求人

We are looking for a suitable candidate who can perform below duties:
Manage and coordinate the various environment used by Dev, QA, production by monitoring availability and taking a holistic view of system health
Design & implement elements of the technical infrastructure and network supporting our platform
Improve reliability, quality, and time-to-market of our suite of software solutions
Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve
Provide primary operational support and engineering for multiple large, distributed software applications
Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding
Partner with Various teams to improve services through collaboration and coordination
Handle End user inquiries through ticketing system and provide proper analysis and solution within SLA
Anchoring Product issues and collaborating with development team to resolve on time
Provide on-call support and handling production incident as per incident management process

●Responsibilities
Monitor system alarms, alerts, KPIs and utilization
Perform day to day operational activities such as Ticket, CR and incident management
Ensure System health and service reliability
Handling End user issues with Ticketing system and ensure to provide proper analysis and solution within SLA
Coordination with various stakeholders to resolve any end user issues
Mobile client and system log analysis to identify the root cause of any technical problem in the network
Escalate various issues to appropriate stakeholder with ticking system
Provide On call support for various products to ensure service availability
Production incident handling with technical ownership
Maintain Technical Documentation as knowledge base

●Mandatory
Bachelor’s degree in engineering, or a related field.
5+ years of experience.
Able to communicate clearly and concisely in English and Japanes. Strong communication and interpersonal skills to collaborate effectively with internal and external stakeholders.
Kubernetes, Docker, logging and metrics, Prometheus, Elasticsearch, Kibana, Grafana, IPV6, IPV4, DNS, Load Balancing concepts, Networking concept, Linux, Database Concept, SQL
Basic Telecom knowledge such as 4G, 5G, RAN and CORE

●Preferred
Experience in and/or knowledge of telecom ( IMS, RCS , OTT application)
Team spirit; strong communication skills to collaborate with various stakeholders
Good time-management skills, self-starter, able to work on their own
Intermediate Japanese Proficiency for both conversation and literacy (Good to have)