大手証券会社でのIT Service Management Leadの求人

職務内容
Job Description
Job/Group Overview:
The company is a global financial services group with an integrated global network spanning over 30 countries. Japan IT (Information Technology) is a diverse environment with employees of over 25 nationalities, who work on technical support, application development and implementation of system changes for Japan Retail Wealth Management Business and Global Wholesale (Global Markets and Investment Banking). The company provides competitive employee benefits, training and upskilling opportunities, and is committed to promoting diversity, equity and inclusion, employee health and well-being.

Service Management team currently caters to the following areas: - Change Management, Incident management, Problem management, Configuration management, DR Operations and Capacity management for Global Corporate, Wholesale and CTO departments. The Geographical coverage for each of these areas varies from Asia, India, EU and even Global.

Responsibilities:
Understand the company’s Change, Incident, Problem, Configuration management policies
Maintain Data quality and integrity of ITSM-CMDB
Conduct CABs (Change Advisory Boards), Review Changes, Manage/ Review change conflicts and large scale changes
Facilitate ITSM Recertification processes like Configuration item <-> SNOW group mapping, Approval decision rules, Toxic membership recertification etc.
Understand and apply concepts of Change Freeze /Chill to the company IT Changes
Conduct Incident data quality review and Incident trend analysis
Problem Overdue RCA (Root cause analysis) and Problem Task Monitoring
Maintaining hygiene of ITSM Records, ensuring the data records for change, incident, problem etc. are closed on time and govern its aging and quality
Prepare and maintain documentations related to ITSM
Perform UAT of releases for enhancements
Work hand in hand with current GCWT ITSM team
Work with team members in Japan and global stakeholders to implement the policies via tools available including ServiceNow)
JIRA or similar project management exposure and queue management
Provide regular status to Senior Developers / Managers.
Preparing MIS and reports
Continuous service improvements
Light translation

登録資格
Requirements
Requirements:
Mandatory
7+ years of IT Serivce Management experience
1 + years commercial experience of working within an investment bank support area
Must demonstrate strong communication and analytical skills
Must have experience in Service management functions (change, incident, etc.)
Must be ITIL Trained
Must be Native level Japanese and business level in English.
Preferred
Bachelor’s degree
Detailed ServiceNow knowledge (especially ITSM, CMDB, Service Portal)