グローバルでサービスを展開する大手外資系ITサービス企業でのField Network Leader (Sustainable Energy )の求人

【仕事内容]
This is a Global Workplace Support Services in support of providing internal customers globally with the IT Site Support they need to perform their jobs effectively.

100% Work from Office (Client location) Asset inventory management (New Device Asset/Import/Physical Stocking)
PC Fulfillment (New, Break fix and Lifecycle), PC LCM Scheduling and PC Recertification (Autopilot/Reimage/Import) including shipping and receiving Assets.
Windows/MAC/iPhone/iPad Fulfillment (Break fix/swap/unassigns) and Device Recertification (Wipe/QA/Reload/Import)
Accessory Request Fulfillment and Unknown Device Research/Investigation
PC Diagnostics & Sanitation, recycle pickup requests (from end users)
including Asset Offboarding (Device/Accessory Recycle)
Software Provision/Install Requests, New Printer Configuration Requests, Miscellaneous Service (Return Labels)
Walkup, Deskside and Remote technical Support (Incident & Request Management/Ticket Escalations)
New Hire onboarding training and orientation
AV Meeting Room support

【必要条件】
Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services
Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle
Work with vendors to conduct physical asset audit and maintain asset stock rooms
End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling)
Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information
Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills
Smart hands support for Server and Network devices
Train the Trainer

【歓迎条件】
ITIL Trained/Certified,
Dell Certified technician,
Apple Certified technician

【英語力】
Yes,English and Japanese both skills are required because English is mandatory to communicate with other stakeholders at client sight from different countries and Japanese is required to communicate with local persons/stakeholders.