大手外資系ITサービス企業でのCloud Technical Lead/Engineer (Finance)の求人

【Explain the project】
New Project
We received an RFP from the client for L1 operations and submitted our first response in December last year. We presented our final proposal in March this year. The probability of receiving the order is high, and the project is expected to start in June.

【Advantages of the positions】
Work through in this project, candidates could be improved deep technical skillset of the wide variety of IT technologies from server, storage, network and also Windows Server. In addition, candidates might be improved global communication skills through working closely with our offshore team.

【Career path】
The most immediate path is from engineer to technical lead, and then if you move on to a technical field, there is a path to become an enterprise architect or technology head, and if you move on to a management field, there is a path to become a delivery partner or delivery head.

【Job Details】
First Level Support (L1) Infrastructure services for application / systems located in Japan covering 24x 365 with Japanese and English language capability.

This support level receives and handle inbound inquiries or requests through channels like ITSM tools, email, chat, phone, or other means agreed.
-L1 support logs/ categorizes/ prioritizes/ tracks and routes incidents reported by users or system events(alerts) generated by monitoring tools.
-L1 support may implement changes into production environment adhering firm’s change control procedure.
-L1 support is intended to be the first to acknowledge an incident and where possible L1 tries to resolve the incident.
-L1 support tracks tickets end to end until successfully resolved.L1 engineers can implement First Time Fix by following documented Standard Operating Procedures.
-L1 support escalates to the next level of support(L2) through a documented escalation procedure.
-L1 engineer generally have around 2 to 4 years of prior relevant experience.
-L1 person has both Japanese and English language ability, speaking, reading, and writing included.
-Apart from L1 support, the responsibility includes may include service management, Incident Manager, Event Management, and generate KPIs for overall service management L1 support provides.

-Platform Engineer (Windows/RedhatLinux)
-Database Engineer
-Network Engineer
-Middleware Engineer
-Web Engineer
-Workspace Core Platform
-Application Packaging/Windows atch Management
-Event/Incident

【Required skills】
L1 infra Monitoring and Operation experience
SOP based Operation (incident management and change management)
Service management using ITSM tool
Preferred Bilingual - mandatory (Japanese - N2, English - Fluent)
Ready to work in global project with global members
Experience managing l1/L1.5 operations across any of these technologies

Platform Engineer (Windows/RedhatLinux)
Database Engineer
Network Engineer
Middleware Engineer
Web Engineer
Event/Incident

【Nice-to-have skills】
Technical experience across multiple technology
Platform Engineer (Windows/RedhatLinux)
Database Engineer
Network Engineer
Middleware Engineer
Event/Incident

【Bilingual】
Preferred Bilingual
Mandatory (Japanese - N2, English - Fluent)