サステナビリティ・ESG第三者保証、事業会社の転職求人

7 件

To lead the operational management of Food, Healthcare, and Sustainability sectors in alignment with the company global and APAC strategies. The role ensures the effective delivery of certification, audit, and verification services in compliance with accreditation requirements, while achieving business targets such as revenue, profitability, and client satisfaction. The Operation Manager will secure, develop, and manage auditor resources, implement operational excellence, and contribute to the growth, resilience, and reputation of the company.

Key Responsibilities & Accountabilities:
The role is responsible for the following in the product portfolio of Food, Healthcare, and Sustainability
Lead the formulation and execution of operational strategies in collaboration with Sales, aligned with global, APAC, and Japan business plans and KPIs.
Achieve planned delivery man-days against budget by optimizing resource allocation, managing CAV and RAV postponements, and monitoring client attrition and cost efficiency.
Ensure audits and verifications (certification, surveillance, recertification, special audits, verifications) are delivered in full compliance with accreditation standards and the company requirements.
Assessor Development and External Resources Management: Recruit, train, coach, and develop internal auditors and external resources (ERs), ensuring timely qualification, continuous professional development, and performance improvement, in collaboration with Sector Managers.
Oversee workforce planning and management, including overtime reduction, well-being initiatives, and achievement of budget and MOP targets.
Manage annual budget delivery and cost control, including expenses related to accreditation acquisition and maintenance.
Ensure timely training, qualification renewal (QR, Re-QR), and continuous improvement of auditor competency.
Handle client complaints, incidents, and dissatisfaction cases, ensuring effective resolution and corrective actions.
Monitor resource gaps, secure new auditors/certifiers, and provide training or mentoring to enhance competence and multi-skilling.
Oversee PDR setting, KPI evaluation, VOC and Driving Force management for auditors and staff.
New Product Development and Customized Audit Solutions: Manage and coordinate the development and launch of new products and customized audit solutions, including scheme registration, documentation, training, and accreditation approvals, working closely with Sales, Technical, and Compliance functions.
Drive operational excellence initiatives, including systematic procedures, internal audits, awareness training, and continuous improvement programs, ensuring brand integrity and accreditation compliance.
Support the adoption of hybrid audit delivery models and other innovative practices to enhance efficiency and client satisfaction.
Deliver audits personally, when required, to support business needs.

●Responsibilities & Accountabilities
Develop a client services function for the business to support growth and efficient delivery in JAPAN.
Develop an operations resource requirements plan (who, where, when) to meet business and customer requirements efficiently and effectively.
Management of the Operational interface between client services, sales, finance, technical, and business sectors.
Ownership, creation, dissemination, and ongoing monitoring of the short- and long-term baseload forecast and delivery plan.
Develop and implement the planning process to efficiently balance the workload across the company’s internal resources (Internal Auditors) and external resources (Associate Auditors).
Ensure multidisciplinary skill and training for client services officers to be able to function in all sectors across JAPAN.
Lead, develop and monitor delivery of work to meet the business requirements and deliver the associated P&L.
Coordinate with global and regional teams to ensure alignment in service delivery standards and client satisfaction.
Conduct contract reviews of closed won business on the capacity/assignment aspects to ensure the work can be delivered in line with the contract to meet customer expectations.
Identification of the requirements for additional resource and provide information to Operations and Technical Management to ensure requirements are reflected in recruitment activities and through workload balance programmes.
Recruit, train, coach, develop, motivate and performance manage to ensure the effective delivery of customer services to the highest quality, and compliance with operational and administrative procedures and service level agreements.
Assign Assessors/ Consultants to contracts and visits in line with the planned work to ensure that required utilisation levels are met.
Provide excellent client service as a point of contact and escalation for the company’s clients in JAPAN.
Plan and allocate resource for new, large-scale clients and support Key Account Team/Sales in delivering planning.
Working with sales on identification of resource needs for product development and planning the resourcing of products that are new to the market.
Implementing action to balance and book JAPAN workload to optimum levels to deliver required number of budgeted days.
Resolution of all resource requirements as required including the resolution of resource requirements on new complex and large scale work.
Business reporting on delivery, forecasting, new business management, recruitment budget and new work management.
Proactively identify potential risks and understand & meet clients’ need to minimize client’s attrition.
Actively communicate with clients for renewal and extension
Set up & develop performance objectives & development objectives for the CRM team.
Monitor the CRM team to provide effective and efficient scheduling result.

Training Solutions Managerは、長期的な価値に基づくパートナーシップを構築・維持し、当社の研修ソリューションサービスにおいて収益性の高い受注と売上を実現する責任を持っています。
Training Solutions Managerは、顧客の「戦略的コーディネーター」であり、担当する顧客の戦略的窓口となります。この役割の主な目的は、当社が期待するレベルの、トレーニングソリューションを提案し、受注し、売上を実現することです。

●責務
・顧客の目的及び戦略的方向性に関連する課題を見つけ、その課題を解決するためのソリューションを考案し、顧客への提案を行う
・当社が提供する研修ソリューションサービスを顧客に提案し、受注することで、教育事業部の年度の受注及び売上予算の達成に貢献する
・上記のソリューションを提案するために、営業（トレーニングアドバイザーを含む）、教育事業部メンバー、講師、審査員、外部コンサルタント、当社グループの各国の担当者とコミュニケーションを取る

グローバル企業の当社にて、ISO9001／ISO14001／ISO45001審査員を募集いたします。(建設系）
・認定基準に適合した審査もしくは検証を実施
・専門知識を提供し、審査もしくは検証報告書を作成し、認証を決定するための推薦
・認証判定プロセスの確実な遂行
※建築工事、土木工事、設備工事、保守などにかかわる業務経験（設計、計画を含む）ご経験者大活躍！
※工事の労働安全計画、リスク評価、作業許可認可、現場導入、廃棄物管理計画、図面・仕様書、BIM、構造、設備、および関連法規制への遵守に関する知識と経験を活かせます。

●補足：
ISO9001: 品質マネジメントシステム（QMS）の国際規格。組織が顧客満足を向上させるための品質管理を実現することを目的。
ISO14001:環境マネジメントシステム（EMS）の国際規格。環境保護と持続可能な発展を実現するための環境管理を推進することを目的。
ISO45001:労働安全衛生マネジメントシステム（OH&S）の国際規格。労働者の安全と健康を確保するための管理システムを構築し、労働災害や健康障害のリスクを低減することを目的。

●入社後のイメージ：
入社後すぐは当社自慢のトレーニングプログラムに参加していただき、基本知識（基本的な要件や審査プロセス）や審査員としてのトレーニングを受けていただきます。その後試験に合格されて審査員資格を得た後、実務経験を積んでいただきます。
※試験に合格されるまでは雇用形態は契約社員となり、出社していただきます。試験に合格後は正社員登用となり、在宅勤務が可能となります。

当社のGHG検証業務（グリーンハウスガス：温室効果ガスの排出量検証）担当として、認定基準に適合した審査もしくは検証の実施をお任せいたします。
・指示されたマネジメントシステムの審査または検証を実施
・審査報告書を作成し、顧客への説明と指示を提供
・認証書の発行などの推奨事項を報告
・審査チームのリーダーとして、サービスの質を維持
・クライアント満足度の向上とビジネス発展の推進 など

・マネジメントシステムの審査もしくは検証の実施
・審査報告書を作成し、審査結果を顧客に提供し、審査決定に対する顧客の理解と、適切な場合には特定の是正処置項目への明確な指示の確保
・認証書の発行、再発行、または取消しを推奨し、推奨事項を報告
・必要に応じて審査チームを率い、チームメンバーに十分な説明を行い、サービスの質を維持し、顧客とチーム内の両方で効果的な協力関係を維持

●入社後のイメージ：
入社後すぐは当社自慢のトレーニングプログラムに参加していただき、基本知識（基本的な要件や審査プロセス）や審査員としてのトレーニングを受けていただきます。その後試験に合格されて審査員資格を得た後、実務経験を積んでいただきます。
※試験に合格されるまでは雇用形態は契約社員となり、出社していただきます。試験に合格後は正社員登用となり、在宅勤務が可能となります。