PM・PL（システム開発）、外資系金融機関の転職求人

4 件

The Outsourcing Service Delivery Manager (SDM) is responsible for ensuring the delivery of high-quality IT services from external vendors. This role involves managing service quality, overseeing IT operations processes, coordinating transitions, and facilitating stakeholder communication to ensure seamless service delivery aligning with organizational standards and contractual SLAs.

●Key Responsibilities:
1. Service Quality and SLA Management
Monitor and evaluate the quality of IT services delivered by vendors against established SLAs and KPIs.
Identify performance deviations and lead corrective actions to address issues proactively.
Maintain ongoing communication with vendors to drive continuous improvement in service quality.

2. IT Operations Process Control and Improvement
Oversee the execution and adherence to ITIL-based processes such as incident, change, and release management.
Drive standardization and process improvements across different service towers to optimize operational efficiency.

3. Operational Handover Oversight
Identify systems/applications and operational scopes for transition to new vendors.
Ensure comprehensive knowledge transfer and a smooth operational handover, including mapping responsibilities between current and future vendors.
Assess vendor readiness based on predefined exit criteria and operational milestones during transition phases.

4. Coordination Across Stakeholders Related to IT Service Issues
Act as the central point of contact among business units, IT teams, vendors, and project/program teams to facilitate issue resolution.
Organize and facilitate regular service review meetings to evaluate performance, discuss challenges, and agree on improvement actions with vendors.

5. Relationship Management:
Act as the main point of contact between the client and vendor for operational matters.
Foster a collaborative partnership to resolve issues, manage risks, and enable innovation.

6. Service Performance & Reporting:
Conduct regular service review meetings with the vendor.
Prepare and deliver performance reports to stakeholders, highlighting achievements, issues, and improvement opportunities.

7. Transition & Transformation Support:
Support onboarding or transition of services to/from vendors.
Coordinate knowledge transfer, process documentation, and operational readiness.

8. Continuous Improvement:
Identify and implement opportunities for service optimization and cost efficiency.
Promote best practices and innovation in service delivery.

●Key Stakeholder Engagement:
Collaborate closely with Vendor Managers to monitor SLA performance and discuss improvement initiatives.
Work with the Demand Manager to understand workload demands and ensure service stability.
Coordinate with the Change Manager to assess operational impacts of change initiatives on service delivery.

As a Solution Architect (SA), this new position will work collaboratively with the existing Solution Architect to provide leadership and facilitation for project or program solution and technical design. Together, both SAs will guide projects on their overall high-level solution and technical approach, engage with the broader project team, and support the solution and technical design at the formal architecture review board meeting. This role also serves as an advisor for the project solution and technical architecture process and contributes to all architecture artifacts. The SA works as a bridge between Architecture teams and engineers.

IN THIS ROLE, YOU WILL:
- Be responsible for understanding and enforcing enterprise architectural principals, standards & patterns at the project level
- Act with oversight from senior Architecture personnel and consults/enlists other architecture team members (Enterprise Architects, Infrastructure Team, Security Team) as required
- Work in close partnership with business community, business analysts, solution, information and data architects to design and deliver impactful business solutions
- Be responsible for technical approach, high level and detailed design of the project in accordance with architectural standards
- Be responsible for enforcing the use of standard tools and products across projects as directed by the Enterprise Architecture Organization
- Champion and conform applications and infrastructure to accepted Secure Development Operations (DevOps) practices
- Identify and document the nonfunctional requirements for the solution and technical designs
- Support the project implementation team, SME’s and Production Support team for occasional troubleshooting and root cause analysis efforts
- Assist the project manager in recognizing and mitigating any risks to the solution’s overall success or to existing systems, infrastructure and business processes
- Understand and mitigate the solution and technical design on security, performance and data privacy through review of proposed configurations and system implementations
- Explain existing system capabilities to key business users as well as any modifications in support of business processes.
- Keep abreast and leverage existing shared capabilities, products, software and infrastructure in proposed solutions
- Review any documentation provided by vendors and internal technical analysis teams for technical accuracy in meeting the business needs.
- Review and approve technical specifications; supports subsequent delivery processes to ensure solution meets business and architectural objectives as envisioned
- Mentor technical leads and developers in answering questions regarding the architecture and design of our systems
- Work comfortably in SDLC selected by project (waterfall, agile or combination of both)

当社の生命保険ビジネスを支えるコアアプリケーションの開発において、社内のユーザー部門の要件をもとに企画や要件定義といった上流工程・プロジェクトマネジメント・品質管理、下流工程を担う社外のベンダーの管理等の業務を担当します。
業務経験やご希望に合わせて、以下6部のいずれかに初期配属されます。
・営業システム開発部（保険申込システム、募集支援システム、新契約処理システム等）
・顧客・代理店システム開発部（オフィシャルホームページ、保険契約者向けサイト、代理店向けシステム、コンタクトセンター向けシステム
等）
・システムツール開発部（ワークフローシステム、システム連携、イメージシステム、AI-OCRシステム等）
・勘定系システム開発部（料金計算システム、数理システム、手数料システム等）
・契約管理システム開発部（契約保全システム、保険金支払いシステム等）
・システム開発統括部（商品開発や部門横断プロジェクト等、大規模案件のシステム企画）

【当ポジションの魅力(得られる知識・経験・スキル）】
・事業会社のシステムエンジニアとして、生命保険ビジネスを支える大規模な開発案件において、上流工程・プロジェクトマネジメントの経験を積むことができます
・社内ユーザーと対等な関係を築きながら、ビジネスに寄り添ったシステム開発を推進できます。受け取った要件定義書に従うだけでなく、「ビジネスとして成功するためにはどうすれば良いか」「顧客が本当に求めているものは何か」といった視点で企画提案を行うことができます。
・アジャイル開発を取り入れており、システム開発部門とユーザー部門で部門横断的に協力してシステム開発を進めることができます
・自己申告制度、ジョブ・ポスティング制度により、様々な領域への異動や関連会社への出向等、主体的にキャリアを開発することができます（制度概要はページ下部の福利厚生欄をご覧下さい。）