The Head of Sales has the primary role of leading both WHS section and Retail section. Required hands on management for WHS and supervise Retail. Define and communicate the important sales KPIs and targets, lead actions to maximize sales especially in WHS in order to consistently optimize commercial performance and improve its quality drastically. As a lead position in the commercial team, the person is expected to coordinate and lead the strategic actions in the whole commercial team including Ecom, MD and Sales Operation teams.
Responsibilities In line with global and Japan strategy, develop sales strategy and execution plan together with managers to maximize sales and contribute to brand growth. Hands-on team management to the WHS team including Manager and members. Supervise retail Manager who is in charge of Retail sales and operations. Take leadership role of unifying commercial initiatives and optimizing commercial direction. Achieve sales target by examining growth opportunities of competitive market, utilizing the resources efficiently and collaborating with numerous internal departments which includes coordination of whole commercial function such as with Ecom, MD and Sales Operation teams. Effectively manage, optimize and leverage sales budget in order to achieve profit target. Lead setting sales Division budget and forecasts properly over the year. Grow our business with our core outdoor WHS customers, Sport Chains and Urban WHS customers such as Department Stores and Select Stores. Establish good relationship with WHS key costumers. Provide strong leadership over the sales division by using expertise, motivate team members effectively and develop their capability. Effectively collaborate with team of Head Quarter in Swiss, attend global sales meetings and bridge to the Japan team to make sure the alignment of global brand strategy and all local sales initiatives. Take leadership role to the organizational development of WHS such as urging data-driven decision making, improving sales processes, transparency of communication and maintaining any sales initiatives.
データセンターオペレーション部門の一員として、クライアントが当社のサービスを通しより良い体験ができるよう関係性を強化する役割を担います We operates within a marketplace that is increasingly competitive. Customers can choose between significant numbers of competitors delivering high quality, cost efficient alternatives. As one of a handful of globally standardized Data Center (DC) operation providers, we have considerable assets and capabilities, along with a significant installed customer base. Driving a Customer Obsessed mind-set is crucial to our continued success and the Customer Operations team links together all elements of our operations to provide a best-in-class experience for our customer-base. Excellent service to customers is at the heart of our competitive advantage and as a member of the Customer Ops team, your focus is to develop strong rapport and ensure each of our customers are successful with us, so we can continue to retain them and expand with them. If you’re an individual with an entrepreneurial mindset and enjoy tackling multiple challenges, this position offers you the opportunity to make a world-class impact together with the Sr.Leaders of our group company. You’re sure to acquire new knowledge and skills in both tech and commercial real-estate operations. Our Customer Operations team is the front-line for all things pertaining to our customer’s experience. In the Customer Success Junior role, you will be tasked with providing high touch, white glove service to some of our largest customers. The successful candidate for this role will have a working knowledge of Data Center Operations, exert strong presence and be comfortable interacting with Sr. Leaders from the world’s largest companies on a regular basis. As a junior role, you’ll be expected to follow our core values and work for more senior members of the team to ensure we provide best in class customer service while managing our aggressive growth strategy. This role may or may not support global companies,and you’ll be expected to be flexible in your approach to meet their demands. This position is not a typical 9-5 and you may have to meet with customers early morning, late afternoon, etc. If you thrive in an environment of multiple priorities and tight deadlines, we encourage you to apply. ●Maintain a wholistic understanding of your customers’ portfolio; be proactive in anticipating their needs ●Execute the life-cycle events throughout customer’s time with the company, including Closed Loop Management, Onboarding, Training, Implementation, Service Reviews, KPI/SLA Tracking, Escalations Management ●Leverage your relationship with customers along with our in-house tools/scorecards to ensure we are meeting all customer requirements and identifying ways to improve their experience with the company. Regularly meet with customers to ensure we are aligned with their needs.
・Provide first level support covering application usability & customization; content search, explanation & integrity for Trading, Risk Management and Wealth Management customers ・Effective servicing of cases and strict adherence to case query handling procedures. Follow the appropriate procedures to respond to complaints, escalations and outages ・Maintain trusted relationship with customers to provide additional information, updates, and resolution to issues. Meet all access targets across telephony channels ・Identify and refer problems affecting customers and influence the timely resolution of customers’ enquiry, including referrals. This would include escalation to Customer Support Team Manager and liaising with different parts of the organization as appropriate. ・Build and maintain local and overseas relationships with other resolver groups across the organization to ensure appropriate resolutions are provided in a timely and accurate manner ・Recognize and escalate recurring problems, areas and processes for improvement ・Develop deep markets and product specialization through Specialized Learning pathways to increase the value of service delivered to customers