We are seeking Global Account Manager (GAM) for an insurance company to perform a variety of global account management and operational tasks. GAM’s responsibilities include revenue and strategic planning support and tracking, pipeline management, client experience management, cross-Service Line coordination and communication, internal meeting arrangement and preparation, and Global communication and network building, basically supporting Global Account Leader’s activities and responsibilities
＜Responsibilities＞ ・Support Global Account Leader to plan the account revenue and strategic plan ・Periodical review of the plan and revenue performance with the leadership team ・Identify key opportunities and track progress ・Support Global Account Leaders to plan expense budget and investment budget, then manage ・Work with Global Account Leaders to plan various events and thought leadership and provide logistical support ・Prepare required reports for Global Account Leader and the account team in timely manner ・Communicate clearly the progress of requests to internal stakeholders ・Arrange and attend internal meetings to take meeting minutes in English/Japanese ・Maintain communication tools working together closely with global account team ・Deliver updates on account activities and general market news ・Liaise to coordinate meetings and to handle requests from the leadership team ・Act as the point of contact for the global account team ・Assist in preparation of meeting materials and required data ・Keep a global account team list as well as distribution list up to date ・Manage and submit expense of required costs ・Update internal IT systems knowledge by attending training, communication with others
We are seeking Account Manager for strategic Account to perform a variety of Account coordination and administrative tasks of Account operations. Account Manager responsibilities include preparing internal financial reports as well as required reports from Global Client Service Partner (“GCSP”) and managements, arranging internal meeting across the cross functional teams globally and maintaining communication tools to activate teamwork
Responsibilities ・Prepare required reports for GCSP and managements in timely manner ・Communicate clearly the progress of requests to internal stakeholders ・Arrange internal meetings and attend the meetings to take meeting minutes in English / Japanese ・Maintain communication tools working together closely with global team ・Deliver news, update on Account activities via communication tools ・Liaise to coordinate meetings and to handle requests from Account team ・Support meeting logistics for specific pursuit opportunities ・Act as the point of contact for global Account team in terms of administrative operations ・Assist in preparation of meeting materials and required data from Account team ・Keep Account team list as well as distribution list up to date ・Arrange security cards for clients and global visitors ・Arrange work space and provide general office support for global visitors ・Order and arrange required items if these are related to Account activities ・Submit expense of required costs ・Update internal IT systems knowledge by attending training, communicating with others ・Update Pharmaceutical industry and own skills by reading publications and participating in educational opportunities
●Role Purpose This position is responsible for maintaining deep customer relationships to drive account revenue retention and growth. By collaborating with internal partners, the Account Manager delivers exceptional service and a valuable solution. The position will lead Japanese GSA and KSA accounts and will be accountable for the commercial close of all deals. You will also open up larger solution opportunities and introduce Solution and Proposition Sales.
●Role Responsibilities ・Demonstrate deep understanding of the customer decision maker’s strategies, priorities and needs ・Maintain solid knowledge of our propositions to initiate conversations and raise interest ・Build and embed a long-term trusted advisor relationship within assigned accounts ・Drive growth by expanding our footprint within their accounts ・Focus on maintaining overall customer engagement and expanding and retaining led net revenue ・Lead all commercial activities within accounts, being responsible for the end to end customer relationship ・Drive efficiency in account administration (especially for lower value and growth potential accounts) ・Lead internal and external partners and maintain networks to negotiate and close deals ・Accountable and responsible for simple order taking
●Emerging & Growth Model ・Handle an assigned Growth accounts book on a proactive basis ・Account Managers may also lead a pooled book of accounts on a reactive basis ・All Account Managers in Emerging and Growth segments are in charge of revenue retention (primarily), sales, and administration of their accounts