＜Position Summary＞ Manages book of business, grows and retains revenue and market share at the designated accounts. Maximizes customer satisfaction, and achieve company’s strategic objectives with accounts under management. Develops and executes account strategy. Co-ordinates Account Activities to provide strong, consistent service levels. Works with stakeholders across the board to deliver stronger, more relevant value propositions helping customer to grow their business, minimize risks or improving productivities.
＜Essential Responsibilities＞ ・Builds and maintains strategic account plans for accounts under management. ・Manages, retains and grows revenue, responsible for sales and accountable for service performance. ・Responsible for enterprise relationship between our company and account. ・Develops strong, high level, contact network within accounts. ・Drives execution of our company’s strategy on the account level. ・Identifies new opportunities, lead sells Enterprise and desktop solutions. ・Works with and utilizes experts/specialists onto the team where required, has oversight of all account activities. ・Prioritizes and directs resources in the account team. ・Responsible for forecasting, keeping management engaged with accounts in a timely fashion, analyses impact from intelligence on competitor activity, provides feedback to Market Development Group. ・Owns local account information in relevant CRM systems. ・Responsible for net sales and revenue quota achievement. ・Responsible for local account plan as well as executing priorities. ・Acts as customer’s advocate within us and our ambassador within client’s enterprise. ・Responsible maintain and increase desktop usage by delivering various training activities.
【Position Summary】 Reporting to the manager of professional services, this individual will support clients during implementation of their our company’s application. The individual is primarily responsible for assisting and/or leading client requirements sessions as well as translating client requirements to a configurable application.
The business consultant will be an expert in the configuration of our company’s application and will utilize direction from a senior business consultant as well as his/her own analytical skills to enable a client’s requirements through configuration. This is a client facing role and will require superior communication skills with individuals at all levels of organizations, both external and internal. Collaboration skills and the ability to work in a team will be integral to this position. Travel to client sites and other venues required 25%-50%.
【Role Responsibilities】 ・Facilitate conversations to elicit detailed requirements from clients ・Mediate differences or conflicting requirements from various constituencies in the client engagement ・Assist the senior business consultant with the project plan timelines and keep project manager informed on the status of assigned activities, including risks to the overall project ・Assist the senior business consultant in application design ・Play a primary role in the configuration of client requirements in the application ・Successful unit test configured application ・Thoroughly document client requirements and configurations applied to meet client requirments ・Assist client in the testing of the application and resolving issues that arise during testing ・Support other team members working with the client, such as training and support ・Adhere to standards of practice for project implementation as defined ・Maintain all client documentation and communication vital to assigned projects ・Communicate product issues and client feedback to product management in a clear and timely manner ・Other duties/projects as required based on situational requirements and needs of the business ・Perform other job-related duties as assigned
As a global business, we relies on diversity of culture and thought to deliver on our goals. Therefore we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. We are proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
Intrigued by a challenge as large and fascinating as the world itself Come join us.
Sales relationship with our customers by driving their successful operation and deployment of our products. The ideal candidate will be customer focused and take pride in developing a long-term relationship with our customers and partners using our AI camera products.
＜Responsibilities＞ ● Drive successful operation and deployment of our products and build trust ● Develop strong relationships with each customer, ensuring that they receive timely communication and clear responses to any questions presented during the deployment. ● Understand the customer objectives and work with the sales team to drive satisfaction by clearly aligning the customer’s goals ● Organize regular meetings with each customer and collect feedback to measure their success with our products. ● Identify account expansion opportunities and work with sales team to successfully ● Effectively manage reactive customer requests and anticipate their needs. ● Daily communication with internal and external customers.
Summary: Responsible for contributing to the achievement of our strategic corporate and business unit objectives through the implementation of sales and marketing strategy within a defined region or industry.
Primary Responsibilities: Responsible for achievement of total software revenue target and management business objectives (MBOs) Plans and implements growth plans for software, consulting services, and education services. Directs management of sales and sales support activities for staff members to implement growth plans and sales activities. Develop and implement marketing, sales and business development plans to exceed target levels. Generate new business through strategic-based selling and managing relationships with key customers. Assigns appropriate sales goals and assignments to sales staff; determines optimal utilization of staff and resources to achieve sales goals. Responsible for communication with sales management team to coordinate account strategies. Responsible for hiring, directing and evaluating staff. Works in conjunction with the Strategic Pricing Group to negotiate contracts and bids. Formulate business plan to support the business development process. Determines equitable sales assignments. Responsible for timely and accurate forecasting (PTG) of software, consulting services, and education services. Ensures team alignment toward BASE sales approach and utilization of Orion, Account Plans and Opportunity Plan development.
Additional Responsibilities May work directly with Marketing to plan and implement seminar strategies and/or mail campaigns. Analyzes and evaluates territory sales plans and practices to maximize revenue and minimize product cancellations. Analyzes and implements company sales initiatives at the regional or national industry level and develops short and long term plans to address industry and competitor trends. Member of Division management team. Participates in the development of the Division’s annual business plan. Participates in large scale negotiations and interfaces with senior management at customer sites using office-to-office selling techniques. Manages large, complex, non-standard implementations. Sought by Customer Executives as a trusted advisor to solve complex business problems.
The Customer Success Manager (CSM) will manage a portfolio of customers who have purchased our strategic technology and solutions, with the goal of supporting each customer from onboarding right through to technology adoption and use expansion.
The CSM position is key to our long term relationship with its customers, the contribution of each CSM directly impacts the value realized and the ultimate success of the business relationship.
As well as taking responsibility for developing our relationship with customers, each CSM will be expected to build positive collaborative partnerships with all key internal our organizations, to ensure customer needs are being met in a timely manner.
【 Primary Responsibilities】 ●Serve as primary post-sale point of contact to develop strong customer advocates at all levels of the organization (IT to user to Exec), in order to best understand and advise customer staff. ●Responsible for customer communications and conflict resolution. ●Jointly define success with customers by understanding the business problems customers are trying to solve in order to best manage the adoption of the software and exceed customer expectations. ●Create and execute Customer Success Plans that set the vision for strategic adoption and usage to align with the business needs and goals of the customer. ●Monitor Customer Success through a variety of metrics and measures. ●Develop an understanding of our products and services available to help customers adopt and leverage the software to meet their goals and business needs ●Discover opportunities for additional software, services, education and references (and direct leads accordingly). ●Introduce new software features to customers, prior to each monthly release.
【Additional Responsibilities】 ●Develop strategy to work with customers and internal resources to coordinate contract renewals. ●Manage the protection of revenue for the existing renewal stream. ●Assess account needs and recommend appropriate solutions by applying knowledge of marketing goals and objectives, our applications, supported hardware platforms, marketing and business trends, and industry knowledge. ●Works closely with sales and presales teams, account managers and executives to facilitate timely response to highly qualified, high revenue potential leads.