================================================================== Responsibilities will include: Direct selling of product family via receiving and making outbound calls Responsible for small & medium business accounts Develop & maintain good business relationship with key customers To ensure timely distribution and accurate quotations, qualify opportunity and follow-up to close deals To qualify & identify opportunities and follow-up on potential deals Enhance positive customer experience & satisfaction through timely response to customers’ inquiry Work closely with team members to develop & identify new opportunities & maintain existing customers
As a Inside Sales Executive role you will be responsible for the sales of product family to existing customers and new accounts in manufacturing, pharmaceutical and higher education clients through phone and email to prospective and current accounts. Major responsibilities will include implementing all aspects of territory business development, Managing lead handling, qualifying and selling process, using sales funnel management(salesforce.com) and forecasting to identify accounts with high ’close’ potential, to qualify and to forecast timeframes to close business; following up to ensure customer satisfaction; and coordinating with the System Engineer and Account Executive on demos and technical support for accounts.
The Customer Success Manager (CSM) will manage a portfolio of customers who have purchased our strategic technology and solutions, with the goal of supporting each customer from onboarding right through to technology adoption and use expansion.
The CSM position is key to ours long term relationship with its customers, the contribution of each CSM directly impacts the value realized and the ultimate success of the business relationship.
As well as taking responsibility for developing our relationship with customers, each CSM will be expected to build positive collaborative partnerships with all key internal our organizations, to ensure customer needs are being met in a timely manner.
Serve as primary post-sale point of contact to develop strong customer advocates at all levels of the organization (IT to user to Exec), in order to best understand and advise customer staff. Responsible for customer communications and conflict resolution. Jointly define success with customers by understanding the business problems customers are trying to solve in order to best manage the adoption of the software and exceed customer expectations. Create and execute Customer Success Plans that set the vision for strategic adoption and usage to align with the business needs and goals of the customer. Monitor Customer Success through a variety of metrics and measures. Develop an understanding of the our products and services available to help customers adopt and leverage the software to meet their goals and business needs Discover opportunities for additional software, services, education and references (and direct leads accordingly). Introduce new software features to customers, prior to each monthly release. Additional Responsibilities
Develop strategy to work with customers and internal resources to coordinate contract renewals. Manage the protection of revenue for the existing renewal stream. Assess account needs and recommend appropriate solutions by applying knowledge of marketing goals and objectives, SAS applications, supported hardware platforms, marketing and business trends, and industry knowledge. Works closely with sales and presales teams, account managers and executives to facilitate timely response to highly qualified, high revenue potential leads.
【Job Responsibility】 Creating new leads with Product team and close deals with building, security, retail brands or any entity who is interested in facial recognition technology. - Building Access Solution, intelligent access control system by facial recognition (smart building) - Retail Solution, using video analytics platform (smart retail) Negotiate price (unit price and subscription fee) with customer and close the deal Rapidly grow market shares and conquer the market - Drive strategic sales penetration in new high potential accounts - Drive leads with creative business model (e.g., recurring revenue) - Execute strategic sales & marketing plan to meet requirements Manage Account Manager & System Engineers and track sales activities using CRM tool (Sales force) and report the sales activity periodically to Sales Director and Sales VP. Create and establish close relation with customers with all the stake holders inside the customer entity and represent Our company. Respond to Pre-Qualification, Request for Quotes, Request for Proposal and other detailed procurement contracts with support of System Engineers, Product Marketing team. Collaborate with internal product and Engineering team to deliver the final solution to customer
【Position in the Organization】 The Sales manager reports to Sales Director located in Tokyo headquarter.
【Future Carrier Path】 Sales Director, Vice President of Sales,
【Main areas (including responsibilities and tasks)】 Main area: - Building industry where security gate is required - Security industry (IP camera, Security Gate) - Retail brands where customer wants to use video information for AI analysis - Any industry which require facial recognition technology
【Contacts】 ●Internal contacts Sales Director Vice President of Sales, Sales Engineer System Engineers Engineering and Product Marketing team
●External contacts Building company, mainly to maintenance and security division Security Gate manufacturer, mainly to product division and Engineering division Retail brands, marketing decision maker who can decide to adopt our technology for their marketing analysis use. IT division decision maker who can decide to adopt our technology
＜Position Summary＞ Manages book of business, grows and retains revenue and market share at the designated accounts. Maximizes customer satisfaction, and achieve company’s strategic objectives with accounts under management. Develops and executes account strategy. Co-ordinates Account Activities to provide strong, consistent service levels. Works with stakeholders across the board to deliver stronger, more relevant value propositions helping customer to grow their business, minimize risks or improving productivities.
＜Essential Responsibilities＞ ・Builds and maintains strategic account plans for accounts under management. ・Manages, retains and grows revenue, responsible for sales and accountable for service performance. ・Responsible for enterprise relationship between our company and account. ・Develops strong, high level, contact network within accounts. ・Drives execution of our company’s strategy on the account level. ・Identifies new opportunities, lead sells Enterprise and desktop solutions. ・Works with and utilizes experts/specialists onto the team where required, has oversight of all account activities. ・Prioritizes and directs resources in the account team. ・Responsible for forecasting, keeping management engaged with accounts in a timely fashion, analyses impact from intelligence on competitor activity, provides feedback to Market Development Group. ・Owns local account information in relevant CRM systems. ・Responsible for net sales and revenue quota achievement. ・Responsible for local account plan as well as executing priorities. ・Acts as customer’s advocate within us and our ambassador within client’s enterprise. ・Responsible maintain and increase desktop usage by delivering various training activities.