Working collaboratively to grow and strengthen client relationships across a portfolio of Japanese and global institutional and retail investor clients. Ensuring that our data and research content and delivery meets clients’ needs. Providing effective customer support, responding to queries and seeking feedback. Guiding clients through complex concepts in a succinct and clear way. Supporting clients’ ESG strategy development by providing advice and guidance on market best practices; Developing detailed understanding of Sustainalytics research and services, our clients and the financial and ESG market. Staying on top of client and market developments, identify and share opportunities with internal teams. Collaborating with colleagues across different teams including sales to ensure opportunities are managed efficiently effectively, and research and data delivery to enhance the client experience.