●Job Purpose Service Control team is a part of IT Services and the role requires a person with Incident, Problem and Change Management skills.
The purpose of the Incident Management is to restore normal service operation as quickly as possible and minimize the adverse impact on business operations, ensuring that agreed levels of service quality are maintained. Also, to drive Problem Management processes of detection, investigation, remediation, and reporting of underlying problems driving the incidents
The primary objective of Change Management Specialist is to mitigate risk and impact. Change management does the authorization to approve any change to be deployed. It protects the production environment while executing a new change. Following are the objectives of ITIL Change management process.
As part of our group, Incident, Problem & Change Mgt Expert will need to work across 3 entities of our group for better efficiency, collaboration and improve service quality.
●Key Accountabilities Service Control team has full responsibility to manage our group entity IT services quality and IT service production environments, which covers our group Global IT services, partner company services and 3rd party vendor services which deliver services to our group operating companies - Take leadership aggressively to close IT Service incident for minimizing the business impact and for shortening the off-service time - Manage communications with key stakeholders during the incident - Lead problem management actions for ensuring the recurrence prevention plans after the incident - Monitor Quality of Service KPI’s and lead the service quality improvement actions continually.
our group IT group IPC management policy is formalized based on the ITIL framework and became standardized in our group IT globally. - Understand vital business functions -Accountable for all IT Change Management operations including process education, process enforcement, and process governance. Serves as deputy to the Change Process Owner to guarantee operational excellence and minimize impacts of changes in IT application and infrastructure environment.
Incident & Problem Mgt - Expert has to take initiatives to improve service quality actions with Service Control Manager. Also to work together with local & other country IT service delivery team to keep IT service stabilization for our group OpCo. -Coordinates and Facilitates Change Advisory Board (CAB) meetings, issues an agenda and circulates all requests for change contentions to Change Advisory Board members in advance of meetings to allow prior consideration. Serves as liaison and advocate for Change Coordinators in the CAB forum.
・Data acquisition, data analysis and data management according to sales channels’ traits regarding main KPIs from performance management information ・Development of sales tools and reporting systems to contribute the improvement of sales productivity by utilizing technologies such as RPA,SQL and VBA
This position is part of an intergral team under Financial Control Division to manage company-wide expense reporting/analysis processes (Budgeting, Targeting, Budget to Actual) and leading company-wide expense efficiency processes.
＜Job scope and responsibility＞ ・Monthly expense control and reporting (budget vs. actual analysis) for senior management ・Expense budgeting processes ・Compile and analyse expense data for regular IFRS/JGAAP closing and forecasting (incl. clearance materials for Paris HQ) ・Consolidation of expense data (budget/forecast/actual) through liaisoning among our company in Japan entities. upport Company-wide Expense Efficiency Initiatives (incl. data compiling and production fo material for relevant committees) ・Calculation of Deferred Acquisition Cost (DAC) for Actuarial function. Unit cost allocation and analysis (for relevant committees) ・Other reporting process for FSA / Auditors requirements
【Responsibilities】 ●Work with the strategy management team members to lead the planning, implementation and effectiveness measurement of each strategic plan to achievement of mid-term strategic plan of Customer Service Group. ●Design and introduce a new process to strongly promote digitization, drastically change customer experience, employee experience, and productivity of operations. ●Design and implement the program to enhance operation staff’s mind and process for new digitalization.