その他銀行・証券系ビジネス、外資系金融機関の転職求人

7 件

This position is to:
・ Provide technical support to Asia users, including Markets colleagues in a
timely manner and regulatory application support
・ Provide technical information to Asia users for system outage and change
・ Aid with major deployments/implementations of new systems, sites,
practices, policies across Asia
・ Maintain Asia located devices and application, including BCP site
・ Provide Asia specific system information to global teams
・ Work closely with the other Technology staff in the global offices of the company to
continuously improve IT processes

Decisions made without checking beforehand with the supervisor:
Day-to-day reviews, recommendations, improvements
Major actions and decisions recommended to the supervisor for approval:
Purchasing
Projects
MAJOR CHALLENGES
What are the major challenges of the role
Manage expectation of users from various business areas
Build and maintain appropriate cost-effective service levels that meet business
requirement
Balance day-to-day service requirements against projects
Lead and manage improvement & change initiatives
Be innovative, and be able to quickly get abstract of ideas

As required
Deliver hands on technology support service to users in Asia.
Day-to-day operations including invoice validation and input to payment approval
systems
Raising of High-Severity Incident response requests for major technology
incidents.
Use technical expertise and judgement to define and implement technical
solutions that support business needs.
Assist or undertake IT project implementation work as required. Maintain
comprehensiveness and accuracy of IT support information.
Work closely with the line manager in the continuously improvement of IT service
operations and processes,
Work closely with peer Technology staff in Asia & Australia to implement &
manage local IT infrastructure and regulatory applications.
Execute IT related governance and management.
Provide input to line manager on technology resource requirements.
Rejection/Approval of local change implementation into the production
environment.