【Roles and responsibilities】 The role and the responsibility of the experience strategy senior associate is to support the development and delivery of international or English-speaking opportunities for our firm’s Experience Center . This individual will work closely with the Managing Director and EC team to identify, coordinate, develop, and deliver experience strategy and design opportunities for clients across industries such as healthcare, insurance, manufacturing, technology, banking and others. Client engagements are often complex and gain clarity by leveraging experience design tools such as user research, journey mapping, design thinking, service design, rapid iteration, agile and collaborative design - we clarify the best way forward with our clients. The individual for this role should demonstrate a passion for continuous learning, be comfortable working in a creative and often ambiguous environment and have an entrepreneurial spirit to work independently.
【Client and work】 The Experience Center has a broad and global client base that includes multi-national companies and organizations operating in Japan and across geographies the world over. The industries and sectors we work with are also diverse, ranging from healthcare and pharma, retail and consumer, financial services and technology to government organizations and manufacturing to name a few. Clients engagements range from smaller, surgical-type advisories or design sessions to larger and longer multi-year transformations. Our core service portfolio includes:
This position is accountable for leading, managing and providing direction to our main service.
Principle duties and responsibilities include: ・Responsible for maintaining the inbound client portfolio, including - having effective communications with client and our oversea leading team - being proactive in identifying the compliance, accounting and payroll needs of clients - leading meeting/conference call with clients ・Demonstrate effective communication with upstream and downstream team members to ensure end-to-end processes are well-thought out to address customer and regulatory requirements. ・Participate/take the lead in new client proposals with the team and integrate new clients into the business ・Work closely with the firm’s marketing team to improve market recognition of our service