Commercial Renewal Specialist/格付機関の求人

Supports renewal execution and customer retention for a portfolio of subscription clients

・Manage renewal and retention activities for a portfolio of small to mid size accounts, ensuring customer satisfaction and revenue retention
・Execute end to end renewal processes for subscription based products, including Data and Know ・Your Customer related renewals, in alignment with internal commercial policies
・Engage proactively with customers to manage renewal timelines, pricing discussions, documentation requirements, and retention conversations
・Partner with sales managers and internal teams such as operations, compliance, and customer service to support effective account coverage and issue resolution
・Maintain accurate renewal forecasts, pipeline visibility, and customer records using customer relationship management tools
・Participate in customer business reviews and regular touchpoints to strengthen relationships and identify retention risks or growth opportunities
・Respond promptly and professionally to customer inquiries related to renewals, product usage, and customer requirements
・Ensure all renewal and retention activities comply with company policies, regulatory standards, and ethical guidelines

●Skills and Competencies
・Experience in account management, commercial renewals, customer retention, or related client facing roles
・Ability to manage multiple renewals and retention activities across small to mid size accounts
・Strong communication and relationship building skills to engage effectively with customers and internal stakeholders
・Analytical and detail oriented approach in forecasting, pipeline management, and contract execution
・Understanding of subscription based business models; experience with Data or Know Your Customer related products preferred
・Ability to work independently while collaborating with cross functional teams
・Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use

●Education
・Bachelor’s degree or equivalent practical experience in business, finance, economics, or a related field

世界の各資本市場で機関投資家を中心とする市場参加者の投資決定に、大きな影響を及ぼす格付情報を発信。
幅広い信用調査・分析サービス、アナリストの質の高さなどにより、格付けリストから詳細な企業分析・業界見通しまでを提供可能にしております。　格付け会社として投資家の高い信頼を得、日本の金融市場の発展に貢献しています。