外資系放送事業者でのSr. Operations Analystの求人

Senior IT operations specialist maintaining the technical infrastructure; a resource on procedures for the area. Develops and documents new procedures and plans for the operations environment.
Key Accountabilities:
Provides preventative maintenance on a variety of technologies (e.g., enterprise, network, telecom) for an area of the operations infrastructure.
Performs complex troubleshooting, choosing from among a large number of different procedures to find a solution. Triages operational problems that may involve multiple technologies.
Maintains and updates existing documentation and standard operating procedures.
Tracks and reports on metrics and SLAs to identify and resolve recurring issues.
May direct more junior team members in the context of an assignment. Assumes a lead role, as required.
Develops plans for the operations environment, considering capacity, physical layout, etc. and makes recommendations to leadership.
Performs advanced troubleshooting which may involve significant choices between many different possible procedures to address the problem.
Solves most problems independently.
Supports the creation of new procedures, recommending them to leadership for adoption. Creates and updates documentation as necessary.
Coordinates across the organization to develop and implement plans for the operations environment.
Forms productive relationships with internal clients by listening, clarifying and responding effectively to solve problems. Effectively probes users to determine the actual nature or underlying cause of an issue.
Forms productive networks with others in the organization and vendors, if required, to expedite recovery from an out of service condition.
Can explain procedures effectively to new team members, and coach them through problem resolution.
May produce fundamental documentation of standards and procedures, following prescribed guidelines.
Operates effectively as part of a larger team and manages own work. May direct more junior team members in the context of a project assignment.
Receives general direction/supervision and manages own time effectively. Helps in assigning tasks to ensure work is completed.
Executes a well-defined set of procedures independently. May choose an approach or procedure for addressing a task.
May provide work direction to junior team members, explaining which approach to use.

Critical Skills/Knowledge:
Seen as a resource on all relevant tools, equipment, and controls needed to monitor the performance of the systems or technologies in their area of the infrastructure.
Has the expertise to implement nearly all procedures independently.
Provides technical guidance to more junior team members.
Understands the interrelationship between different business processes, systems and technologies from an operational perspective.
Possesses an understanding of the organization’s services and business processes, and the ability to prioritize the criticality of an operational incident given its potential impact on the business. Developing a basic understanding of the retail industry.

QUALIFICATIONS :
4+ years of relevant experience in technology operations. A Bachelor’s degree in a technical field is desirable.

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