What will you be doing: ・Oversees all aspects of compensation offerings for client groups, including all programs impacting base salary, job evaluation, market analysis, , short and long-term incentives. Functions as in-house consultative resource to internal stakeholders on all matters related to compensation and rewards including program design. Provision of consultative resource requires the ability to provide in-depth compensation and rewards expertise throughout organization through a multitude of communication forums including providing and explaining accurate recommendations. Partners extensively with Finance and business leaders to provide reports and modeling, such as actual, estimated, and proposed salary expenses, to guide the budget process. ・Manages the design and delivery of certain core and statutory benefits. Develops, implements, and maintains the processes for external benchmarking of the company’s benefits package ensuring Qurate Retail Group’s offering remains competitive at all times. Evaluates and analyzes the cost and effectiveness of the current benefit offerings and develops strategies to enhance and improve their impact. Works closely with Legal and People Team Members to monitor the cost, effectiveness, and compliance of these programs in each market. ・Lead market annual compensation process for the administration of annual increases and bonuses. This includes planning, coordinating process across multiple People functions, , data validation and audits, planning and executing education sessions around the tool and process, and partnering on communications. Act as compensation and benefits liaison with People, Communication & Community Technology team system tools, configurations, and analytics. ・Partners with business and People leaders to identify compensation and benefits gaps and recommend solutions by enhancing programs, processes, guidelines, tools, and resources to increase effectiveness and engagement in line with best practice and regulatory changes in each market and/or across markets. Identify opportunities for synergies and alignment of best practices across markets. ・Designs and implements reward education, training, and communication to support performance driven culture. Ensures effective delivery to People Team Members and client areas. ・Team player able to work independently and collaboratively within own market and globally. Provide leadership, guidance, training and motivation to the diverse needs of our business clients and/or local People Team around compensation and benefits. Establish department goals and ensure productivity and quality standards are maintained. Support department process of hire, promote, terminate and counsel staff.
Senior IT operations specialist maintaining the technical infrastructure; a resource on procedures for the area. Develops and documents new procedures and plans for the operations environment. Key Accountabilities: ・ Provides preventative maintenance on a variety of technologies (e.g., enterprise, network, telecom) for an area of the operations infrastructure. ・ Performs complex troubleshooting, choosing from among a large number of different procedures to find a solution. Triages operational problems that may involve multiple technologies. ・ Maintains and updates existing documentation and standard operating procedures. ・ Tracks and reports on metrics and SLAs to identify and resolve recurring issues. ・ May direct more junior team members in the context of an assignment. Assumes a lead role, as required. ・ Develops plans for the operations environment, considering capacity, physical layout, etc. and makes recommendations to leadership. ・ Performs advanced troubleshooting which may involve significant choices between many different possible procedures to address the problem. ・ Solves most problems independently. ・ Supports the creation of new procedures, recommending them to leadership for adoption. Creates and updates documentation as necessary. ・ Coordinates across the organization to develop and implement plans for the operations environment. ・ Forms productive relationships with internal clients by listening, clarifying and responding effectively to solve problems. Effectively probes users to determine the actual nature or underlying cause of an issue. ・ Forms productive networks with others in the organization and vendors, if required, to expedite recovery from an out of service condition. ・ Can explain procedures effectively to new team members, and coach them through problem resolution. ・ May produce fundamental documentation of standards and procedures, following prescribed guidelines. ・ Operates effectively as part of a larger team and manages own work. May direct more junior team members in the context of a project assignment. ・ Receives general direction/supervision and manages own time effectively. Helps in assigning tasks to ensure work is completed. ・ Executes a well-defined set of procedures independently. May choose an approach or procedure for addressing a task. ・ May provide work direction to junior team members, explaining which approach to use.
Platform Engineer will be serving as the key support model between Software Engineering and Infrastructure Engineering teams. Team members in this job family will use their broad range of technical skills across multiple disciplines to support key platforms of our Japan information technology. While there is specialization in some fundamental technologies, cross-functional skills are instrumental to a successful team member in this job family. Experienced technology professional managing, designing & supporting multiple components of the technology platforms.
Key Accountabilities ●Support and Troubleshooting Provides first/second level troubleshooting, technical and operational support and will escalate when appropriate
●Technology Review & Recommendation Leads the evaluation of new technologies relative to their domain(s)
●Performance Management/capacity management Makes recommendations to ensure optimal performance and reliability for mission critical enterprise platforms
●Platform Design Works independently, with limited guidance, to design environment low to medium complexity
●Process Automation Works independently, with limited guidance to automate tasks around system management, deployment and/or monitoring
●Platform Provisioning Plans and implements infrastructure per prescribe specifications
●Release Engineering Executes, coordinates, and plan platform level changes as part of Release Management
Other duties, responsibilities and activities as assigned
Key Accountabilities ●Architectural Design ・Design the solution for a project, including the conceptual/logical architecture s and technical capabilities to meet desired business outcomes ・Maintain application portfolio information ・Closely working with IT senior leadership to build multi-years Japan IT roadmap ・Closely working with teams in US / EU to keep Japan IT up to the latest QRG standard ・Closely working with local teams / key business clients in Japan to identify the best feasible solution backed up by concrete technical rationale ・Accountable / Responsible for best in class IT solution with the most cost effective manner based on QRG standard (Mentioned IT solution is not limited to ’change’ part, it also includes ’run’ part such as establishing product lifecycle along with mentioned roadmap) ・Documenting all necessary information (not limited to system architecture) for sharing / education and the most importantly, for sustainability. All documentation must be recorded / stored in very streamlined manner.
●Solution Assurance ・Read, understand and help individual project teams follow published architecture guardrails and reference architectures. ・Provide feedback on new guardrails and the evolution of existing guardrails
●Enterprise Architecture Practices ・Apply and provide feedback on EA practices, procedures, standards and guidelines.
●Technical Leadership Coaching ・Provide technical leadership, coaching, consulting and direction to initiatives and IT colleagues. ・Serve as advisor to agile team leadership
●Support, Escalation & Communications ・Provide third level operational support for production systems, when necessary. Leads practical improvements to support process where efficiency is lacking ・Work with engineering teams to drive resolution of escalated issues requiring the analysis of multiple solutions
●Continuous Learning & Business Outcomes ・Research and understand current and future technology trends in their preferred domain ・Work with product owners to understand desired business outcomes and how technical solutions contribute to those solutions
Other duties, responsibilities and activities as assigned
You are a developing professional participating in development, configuration, implementation and support of application systems for a specific area.
Key Accountabilities: ・Works independently to develop, configure, code and test programs from specifications ・Presents all work in design review and code review sessions to senior team members, and must be able to explain and support decisions made and actions taken. ・Prepares documentation of all procedures used in systems, including supporting documentation and application user guides, under guidance. ・Provides first level troubleshooting, technical and operational support. ・May develop detailed flowcharts to show processing logic. ・Analyzes a chain of events and applies technical knowledge to develop solutions and/or select from multiple and varied complex options. ・Shares knowledge effectively with other team members. ・Cooperates with and works effectively with other IT team members. ・Responsible for writing documentation / processes / procedures in a clear, concise manner, adhering to standards.
PBX Engineer is an Experienced technology professional managing, designing & supporting one or more components of the technical infrastructure for medium and large environments (e.g., Avaya, Windows and Linux server administration and such). PBX Engineer jobs exist to develop and apply technical expertise in one or more IT disciplines that support the organization’s global technical infrastructure, partnering with the business and IT colleagues to support the success of QRG. This includes mentioned Voice Infrastructure technologies, tools, systems, networks, workstations, end user devices, servers, capacity planning, contingency planning, and configuration management. Jobs in this family are responsible for developing, testing, maintaining, installing, securing, and/or deploying technologies. In addition, they are responsible for the establishment, development, and promotion of standard architectures, as well as hardware and software components.
Key Accountabilities: ●Support & Troubleshooting Provides first/second level troubleshooting, technical and operational support and will escalate when appropriate
●Technology Recommendation Participates in the evaluation of new technologies relative to their domain(s).
●Performance & Tuning Makes recommendations to ensure optimal performance and reliability for mission critical enterprise systems
●Design Works Independently, with limited guidance, to design environments low to medium complexity
●Learning & Innovation Demonstrate solid working and understanding in technical domain
●Provisioning Plans and implements infrastructure per prescribe specifications
●Capacity Planning Reviews capacity, usage and performance of assigned technologies for core enterprise system based on business metrics
Other duties, Responsibilities and activities as assigned
Key Accountabilities ・Identifies which tools/techniques are appropriate to lead the team through the process of understanding a business issue/need, how it is currently handled, and how it should be handled in the future. ・Leads business analysis for the most complex projects that may impact multiple business areas, address complex processes, involve significant process analysis and redesign, entail significant risk, and involve the integration of multiple systems. ・Can resolve conflicting/competing needs from different areas of the business, tactfully, and in a way that satisfies all parties. ・Provides recommendations to users on appropriate solutions, along with guidance concerning the business implications of application development projects. Ensures system and business requirements are met by monitoring business value achieved, escalates any variances that may impact ROI to the project team and ensures they are addressed. ・Ensures system and business requirements are met by monitoring business value achieved, escalates any variances that may impact ROI to the project team and ensures they are addressed. ・Provides input into continuous requirements process and methodology improvement. ・Assists or leads the development of our Business Cases, including ROI and other financial analysis. ・Provides input to new technology evaluations that may enable business success. ・Proactively identifies opportunities for reuse and integration across systems and functions. ・Can build project plans and direct team activities for the business analysis elements in the execution of a project in collaboration with others. ・Manages/ coordinates business analysis elements in software development projects with a proven ability to lead cross functional teams without direct authority. ・Presents and facilitates client and senior/executive level management meetings. ・Coaches, motivates and trains other Business Analysts. ・Leads redesign efforts that may span multiple areas of the organization. ・Leads post-implementation and transition to a business/technical sustained state (e.g., warranty period support). ・Conducting a complete diagnosis of most business problems that factors in a strong understanding of business processes and anticipates implementation obstacles. ・Helping the user clarify, develop, and plan for their current and future technology needs. ・Conceiving of and designing projects that typically require extensive systems integration, large teams and multiple technical platforms, with substantial risk and implications for the business. ・Performing risk assessment and developing a contingency plan with possible alternatives and recommendations when unanticipated situations arise. ・Possesses persuasion and negotiation skills and uses them in a tactful and diplomatic fashion. ・Manages user expectations effectively and proactively.
Key Accountabilities ・Partnering with the business areas, determines what hardware and software will meet the functional requirements of the client, recommends when and how to upgrade, tests and implements solutions for the end-user environment. Documents, maintains and enhances work processes and standards for the business area’s technology needs. ・Supports client issues 24x 7 through on call rotation and through escalation from junior team members for hardware and software support. Makes judgment calls to replace or repair equipment, working with vendors on solutions, and working with other teams to implement new solutions. This includes restoration of service, providing end-user training, and any coordination of warranty repair through 3rd party vendors. ・Responsible for information technology planning, design, implementation and support of on-site or remote special event activities on request, may include supervisory responsibility for external contractors at the site. ・Supports and maintains the end user environment. This may include configuring new hardware, reviewing and addressing virus alerts, installing and troubleshooting software including patches, and performing tests. ・Documents, maintains and enhances work processes and standards in the area, including documenting procedures for troubleshooting and incident resolution/solution. Ensures compliance with relevant policies and regulations, and escalates any concerns as appropriate. May track trending of issues and escalate, as appropriate. ・Installs, supports, and retires hardware (e.g., desktops, laptops, thin clients, monitors, mobile devices, printers). Installs and maintains related software, and wipes data prior to destruction or reissue. Plans for and performs facility moves, including coordinating appropriate resources like vendors, IT team members, facilities team members, etc ・Coaches and supports the development of more junior team members. ・Assessing and resolving nearly all standard and many non-standard more complex problems, including those escalated by more junior team members. ・Troubleshooting user problems requiring a seasoned understanding of the IT technical environment; assessing the entire environment, including issues of compatibility and inter-operability. ・Maintaining composure and a professional manner at all times, including in stressful situations with clients. ・Provides direct support to executive management. ・Is courteous and tactful at all times with clients and IT colleagues. Diffuses problem situations effectively. Is always seen by clients as professional and helpful. ・Probes clients effectively to determine the actual nature or underlying cause of a user problem. ・Works to assess the client’s comfort level with technology, and potentially manage their anxiety and stress. ・Has strong orientation towards client service. ・Engenders confidence in clients during the most sensitive escalation issues and situations.
Key Responsibilities include; ・To build strong partnerships with Supply Chain and QA leaders across all our markets to identify, share and implement best practice / continuous improvements to the Supply Chain function. ・To develop end to end Supply Chain processes that are integrated with Operations, Merchants and Vendors to deliver best in class seamless Supply Chain functionality ・To ensure robust operational plans are produced and executed to achieve targeted external / internal services ・Monitor and control budget expenditure ・Developing vendor compliance strategy in conjunction with the Global Vendor Compliance manager, inclusive of vendor education ・Keeping abreast of regulatory requirements ensuring full compliance ・To partner with the Global QA&SC Standards team to identify, implement and comply with the optimal quality standards. ・Promote positive and productive relationships with both Operations and Merchants Teams ensuring Supply Chain service and activities are aligned with Operational and Commercial KPI’s ・To partner with the Global Vendor Compliance team to develop and deliver an integrated strategy with a strong focus on educating our vendor partners to achieve the required operational performance ・Ensure robust, efficient and effective inbound domestic and international transportation networks are in place with a focus on developing the JIT process. ・To ensure effective controls are in place for PO creation (where applicable), management and tracking in to the business. ・To ensure compliance with all Customs & Excise policies / procedures and all applicable legislation. ・To recruit, develop, motivate and coach Supply Chain team employees in order to develop potential and to meet our strategic operational requirements. ・To communicate performance goals and quality standards to ensure staff understand their responsibility / contribution to our vision, and values. ・Monitor and review the key performance indicators ensuring that timely and effective feedback is provided and appropriate action e.g. coaching, development, and recognition. ・To ensure direct reports manage and support their direct reports to achieve individual performance targets through coaching and development. ・To effectively communicate to all team members business related information necessary to enable them to fulfill their duties and responsibilities. ・To build a strong knowledge of Supply Chain activities both internally and externally, to formalize and execute short to medium term strategy plans to promote best practice and continuous improvements that will optimize the quality of service and efficiency provided. ・To foster a strong culture of continuous improvement across the Supply Chain function ・To be accountable for the department’s full compliance with all Health & Safety regulations and ensuring that company standards are adhered to at all times.
●Responsibilities ・Partner with site operations and through operational observations, provide assessments of operations for improvement opportunities related to safety, service, productivity, cost reduction, and/or process simplification. ・Effectively use tools such as Lean, Six Sigma, Kaizen, Root cause analysis, 5S, Total Quality Management, Etc. ・Define and share best practices between sites. ・Assist in the implementation of new processes, software applications, and/or hardware.