グローバルでサービスを展開する大手外資系ITサービス企業でのProduction Support Specialist ( ETL/DataStage, Oracle, Java/Angular)
求人ID：158544

For Global ITSM Transition Project:
- Establish good coordination and communication with customer, onsite and offshore teams
- Handle production support Level 2 activities (service requests, incidents, problems, change requests, etc.) within given Service Level Agreements
- Liaison with Customer SME and provide design solution for Incidents/Problems and Change Requests related to ETL/DataStage, Oralce and Java
- Actively contribute towards various Transformation Initiatives (Service Level Improvements, Productivity Optimization, Automation, etc.) to achieve the project goals
- Ready to work in shifts and weekends as required to extend the support for Application Maitenance or Production Support activities

[Must-Have]
- Must have 5 to 7 years of IT experience with strong exposure to Application Development, Maintenance or Production Support project lifecycle
- Extensive knowledge and hands on experience in ETL/DataStage, Oracle and Java/Angular environment
- Fluent in reading, writing and conversing in Japanese/English languages

[Good-to-Have]
- Good analytical and problem solving skills. Also follow the instructions given in standard operating procedure (SOP) document to perform the activities
- Ability to coordinate with Customer and our Stakeholders to manage timelines, escalation & provide on time status
- Exposure on Agile methodology, ITIL framework and P&C Insurance Domain knowledge