Tech support Senior Associate/外資系銀行の求人

Ensure stable, secure and compliant operation of local technology infrastructure and services.
Coordinate technology incidents, changes, upgrades, testing and project activities with Group Technology teams and vendors.
Support technology governance, regulatory, technology risk and cyber security related requirements within Japan entities.
Build effective relationships with internal stakeholders, external vendors and Head Office Technology teams to ensure smooth technology service delivery.
Drive continuous improvement through process optimisation, automation and innovative technology solutions.

Technology Operations & Support
Provide day-to-day support for desktops, laptops, mobile devices, printers, telephony systems and related technology services.
Coordinate onboarding and offboarding activities, including equipment deployment, software installation and user setup.
Analyse and triage technology incidents and coordinate resolution with vendors and Group Technology teams.
Monitor technology service availability and support timely restoration of disrupted services.
Support asset lifecycle management, including procurement, inventory maintenance and hardware replacement activities.

Infrastructure, Network & Facilities
Coordinate infrastructure installation, maintenance, upgrades and hardware refresh activities.
Support local network operations, connectivity validation, firewall changes and external connectivity requirements, including those relating to the Japan Securities Dealers Association (JSDA).
Provision and support IP telephony, softphone and related communication services.
Monitor and coordinate maintenance of server room facilities, including air-conditioning systems, environmental controls and vendor servicing activities.
Support technology-related business continuity and infrastructure resilience arrangements.

Governance, Risk & Compliance
Support implementation of Group Technology policies, standards and controls within Japan entities.
Assist with regulatory, audit, technology governance, technology risk, system risk and cyber security related activities through coordination with relevant stakeholders and Group Technology teams.
Support access reviews, control testing, remediation activities and maintenance of required governance documentation.
Participate in technology incident reviews and follow-up actions where required.

Minimum 5 years of experience in IT infrastructure support, desktop support, network administration, or related technology operations environment.
Hands-on experience in managing end-user computing devices, operating system deployment, hardware lifecycle management, and incident resolution.
Experience in coordinating infrastructure changes, maintenance activities, and vendor management within a corporate environment.
Familiarity with enterprise technologies including Windows operating systems, Active Directory, network infrastructure, AI, IP telephony, and server environments.
Experience supporting regulatory, audit, testing, and change management requirements in a financial institution or similarly regulated environment is preferred.
Experience in monitoring and coordinating maintenance of server room facilities, including environmental controls and air-conditioning systems, is an advantage.

Education / Preferred Qualifications (List the minimum and preferred qualifications required to perform all essential functions, including field of study)
-Bachelor’s degree in any discipline (required)
-Fluency in English & Japanese, both written and spoken (required)
-Strong interpersonal and cross-cultural communication skills
-Several years of experience in banking or financial institutions is highly preferred, regardless job function

外資系銀行