大手証券会社でのLead Support Analystの求人
求人ID:1211751
募集終了
転職求人情報
職種
Lead Support Analyst
ポジション
Senior Associate
おすすめ年齢
20代
30代
40代
50代以上
年収イメージ
応相談(経験・能力を考慮の上当社規定により決定)
仕事内容
The Wholesale Production Services organisation is responsible for providing IT support to the Business and Corporate departments at Nomura Holdings. The Principal Processing function within Production Services focuses on the support of the corporate departments including Finance, Operations and Compliance. In addition, the APAC Operations Support function within Principal Processing also provides support to NFPS (Nomura Financial Products and Services).
This role is to lead the APAC Operations Support function within Principal Processing. The team is based in Tokyo and provides IT support for applications used by the Operations departments in Japan and Asia Ex-Japan (AEJ), and NFPS applications as well - while contributing to the global follow-the sun model.
●Responsibilities:
・Function as the regional SME (Subject Matter Expert) for the support of Operations applications used by the APAC Operations departments and NFPS.
・Maintain strong relationships with Stakeholders in NFPS, Operations and IT regionally and globally.
・Manage day to day IT issues to completion, escalating to developers or other IT teams as required.
・Manage IT incidents to resolution as per the Production Services defined guidelines.
・Provide regular and accurate updates to stakeholders in NFPS, Operations and IT during outages.
・Manage regular WPS service report and update to stakeholders in NFPS, Operations and IT.
・Ensure all support documentation is maintained and updated regularly
・Maintain strong relationships with Operations PS teams in other regions and function as part of the global “Follow-The-Sun” support model.
・Partake in the rollout of global support procedures within Wholesale Production Services.
・Drive automation and operational efficiencies proactively to enhance user improve user service levels.
・Ensure Weekend batches and Releases are supported as and when required.
・Implement and police the agreed Nomura IT and Wholesale Production Services IT policies, procedures and processes.
・Work with IT Risk & Control teams when required on items such as firm Audits, BOJ inspections etc.
This role is to lead the APAC Operations Support function within Principal Processing. The team is based in Tokyo and provides IT support for applications used by the Operations departments in Japan and Asia Ex-Japan (AEJ), and NFPS applications as well - while contributing to the global follow-the sun model.
●Responsibilities:
・Function as the regional SME (Subject Matter Expert) for the support of Operations applications used by the APAC Operations departments and NFPS.
・Maintain strong relationships with Stakeholders in NFPS, Operations and IT regionally and globally.
・Manage day to day IT issues to completion, escalating to developers or other IT teams as required.
・Manage IT incidents to resolution as per the Production Services defined guidelines.
・Provide regular and accurate updates to stakeholders in NFPS, Operations and IT during outages.
・Manage regular WPS service report and update to stakeholders in NFPS, Operations and IT.
・Ensure all support documentation is maintained and updated regularly
・Maintain strong relationships with Operations PS teams in other regions and function as part of the global “Follow-The-Sun” support model.
・Partake in the rollout of global support procedures within Wholesale Production Services.
・Drive automation and operational efficiencies proactively to enhance user improve user service levels.
・Ensure Weekend batches and Releases are supported as and when required.
・Implement and police the agreed Nomura IT and Wholesale Production Services IT policies, procedures and processes.
・Work with IT Risk & Control teams when required on items such as firm Audits, BOJ inspections etc.
必要スキル
●Mandatory
・Strong hands-on experience using the following technologies: Min 5 years
- Sybase RDBMS (Sybase and Oracle). SQL Scripting, Querying, Debugging, Stored Procedures
- UNIX/LINUX skills including Unix or Perl Scripting.
・Strong written and spoken English with conversational level Japanese desirable.
・Knowledge of ITIL standards. (V2 / V3 certified preferred).
・Must have strong research, investigation & evaluation skills, with a structured approach to problem solving.
●Preferred
・Knowledge of Python scripting, automation and DevOps concepts and tools like Jenkins, Ansible, Docker.
・Prior experience with settlement, regulatory reporting and payment systems.
・Familiarity with Job scheduling technologies like Autosys.
・Familiarity with messaging technology like IBM MQ, Tibco EMS, Swift, Business Works etc.
・Knowledge of the trade life cycle including Derivatives.
・A proven track record providing application support, in the Global Markets environment
・An understanding of the general functions performed by Operations for a global investment bank
・Experience in communicating with stakeholders with varying technical expertise and levels of seniority.
・Strong hands-on experience using the following technologies: Min 5 years
- Sybase RDBMS (Sybase and Oracle). SQL Scripting, Querying, Debugging, Stored Procedures
- UNIX/LINUX skills including Unix or Perl Scripting.
・Strong written and spoken English with conversational level Japanese desirable.
・Knowledge of ITIL standards. (V2 / V3 certified preferred).
・Must have strong research, investigation & evaluation skills, with a structured approach to problem solving.
●Preferred
・Knowledge of Python scripting, automation and DevOps concepts and tools like Jenkins, Ansible, Docker.
・Prior experience with settlement, regulatory reporting and payment systems.
・Familiarity with Job scheduling technologies like Autosys.
・Familiarity with messaging technology like IBM MQ, Tibco EMS, Swift, Business Works etc.
・Knowledge of the trade life cycle including Derivatives.
・A proven track record providing application support, in the Global Markets environment
・An understanding of the general functions performed by Operations for a global investment bank
・Experience in communicating with stakeholders with varying technical expertise and levels of seniority.
就業場所
就業形態
正社員
企業名
大手証券会社
企業概要
国内大手証券会社
企業PR
日本をベースとしたグローバル金融機関。インベストメント・バンキング、グローバル・マーケッツ、アセット・マネジメント、リテールビジネス等を行っています。
業務カテゴリ
組織カテゴリ
備考
※This role requires occasional weekend and holiday work
関連キーワード
社内SEの求人情報
日系金融機関の求人情報
証券会社の求人情報
転職体験記
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