外資系放送事業者でのSr. Operations Analyst/求人ID：135542 募集継続中株式会社コトラ
職種	Sr. Operations Analyst
ポジション	担当者
おすすめ年齢	20代 30代 40代 50代以上
年収イメージ	年収イメージ980万円（経験・能力・前給などを考慮の上、当社規定により決定いたします）
仕事内容	Senior IT operations specialist maintaining the technical infrastructure; a resource on procedures for the area. Develops and documents new procedures and plans for the operations environment. Key Accountabilities: ・ Provides preventative maintenance on a variety of technologies (e.g., enterprise, network, telecom) for an area of the operations infrastructure. ・ Performs complex troubleshooting, choosing from among a large number of different procedures to find a solution. Triages operational problems that may involve multiple technologies. ・ Maintains and updates existing documentation and standard operating procedures. ・ Tracks and reports on metrics and SLAs to identify and resolve recurring issues. ・ May direct more junior team members in the context of an assignment. Assumes a lead role, as required. ・ Develops plans for the operations environment, considering capacity, physical layout, etc. and makes recommendations to leadership. ・ Performs advanced troubleshooting which may involve significant choices between many different possible procedures to address the problem. ・ Solves most problems independently. ・ Supports the creation of new procedures, recommending them to leadership for adoption. Creates and updates documentation as necessary. ・ Coordinates across the organization to develop and implement plans for the operations environment. ・ Forms productive relationships with internal clients by listening, clarifying and responding effectively to solve problems. Effectively probes users to determine the actual nature or underlying cause of an issue. ・ Forms productive networks with others in the organization and vendors, if required, to expedite recovery from an out of service condition. ・ Can explain procedures effectively to new team members, and coach them through problem resolution. ・ May produce fundamental documentation of standards and procedures, following prescribed guidelines. ・ Operates effectively as part of a larger team and manages own work. May direct more junior team members in the context of a project assignment. ・ Receives general direction/supervision and manages own time effectively. Helps in assigning tasks to ensure work is completed. ・ Executes a well-defined set of procedures independently. May choose an approach or procedure for addressing a task. ・ May provide work direction to junior team members, explaining which approach to use.
必要スキル	Critical Skills/Knowledge: ・ Seen as a resource on all relevant tools, equipment, and controls needed to monitor the performance of the systems or technologies in their area of the infrastructure. ・ Has the expertise to implement nearly all procedures independently. ・ Provides technical guidance to more junior team members. ・ Understands the interrelationship between different business processes, systems and technologies from an operational perspective. ・ Possesses an understanding of the organization’s services and business processes, and the ability to prioritize the criticality of an operational incident given its potential impact on the business. Developing a basic understanding of the retail industry. QUALIFICATIONS : 4+ years of relevant experience in technology operations. A Bachelor’s degree in a technical field is desirable.
就業場所	千葉県
就業形態	正社員
企業名	外資系委託放送事業者
企業概要	24時間365日連続発信するテレビショッピング企業
企業PR
業務カテゴリ	その他（事業会社）
組織カテゴリ	事業会社
備考	勤務地：Japan, Chiba, Makuhari
関連キーワード	外資系流通・小売 recommended