![]() 外資系放送事業者でのSr. Operations Analyst/求人ID:135542募集継続中株式会社コトラ |
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職種 | Sr. Operations Analyst |
ポジション | 担当者 |
おすすめ年齢 |
20代
30代
40代
50代以上
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年収イメージ | 年収イメージ980万円(経験・能力・前給などを考慮の上、当社規定により決定いたします) |
仕事内容 | Senior IT operations specialist maintaining the technical infrastructure; a resource on procedures for the area. Develops and documents new procedures and plans for the operations environment. Key Accountabilities: ・ Provides preventative maintenance on a variety of technologies (e.g., enterprise, network, telecom) for an area of the operations infrastructure. ・ Performs complex troubleshooting, choosing from among a large number of different procedures to find a solution. Triages operational problems that may involve multiple technologies. ・ Maintains and updates existing documentation and standard operating procedures. ・ Tracks and reports on metrics and SLAs to identify and resolve recurring issues. ・ May direct more junior team members in the context of an assignment. Assumes a lead role, as required. ・ Develops plans for the operations environment, considering capacity, physical layout, etc. and makes recommendations to leadership. ・ Performs advanced troubleshooting which may involve significant choices between many different possible procedures to address the problem. ・ Solves most problems independently. ・ Supports the creation of new procedures, recommending them to leadership for adoption. Creates and updates documentation as necessary. ・ Coordinates across the organization to develop and implement plans for the operations environment. ・ Forms productive relationships with internal clients by listening, clarifying and responding effectively to solve problems. Effectively probes users to determine the actual nature or underlying cause of an issue. ・ Forms productive networks with others in the organization and vendors, if required, to expedite recovery from an out of service condition. ・ Can explain procedures effectively to new team members, and coach them through problem resolution. ・ May produce fundamental documentation of standards and procedures, following prescribed guidelines. ・ Operates effectively as part of a larger team and manages own work. May direct more junior team members in the context of a project assignment. ・ Receives general direction/supervision and manages own time effectively. Helps in assigning tasks to ensure work is completed. ・ Executes a well-defined set of procedures independently. May choose an approach or procedure for addressing a task. ・ May provide work direction to junior team members, explaining which approach to use. |
必要スキル | Critical Skills/Knowledge: ・ Seen as a resource on all relevant tools, equipment, and controls needed to monitor the performance of the systems or technologies in their area of the infrastructure. ・ Has the expertise to implement nearly all procedures independently. ・ Provides technical guidance to more junior team members. ・ Understands the interrelationship between different business processes, systems and technologies from an operational perspective. ・ Possesses an understanding of the organization’s services and business processes, and the ability to prioritize the criticality of an operational incident given its potential impact on the business. Developing a basic understanding of the retail industry. QUALIFICATIONS : 4+ years of relevant experience in technology operations. A Bachelor’s degree in a technical field is desirable. |
就業場所 | 千葉県 |
就業形態 | 正社員 |
企業名 | 外資系委託放送事業者 |
企業概要 | 24時間365日連続発信するテレビショッピング企業 |
企業PR | |
業務カテゴリ | その他(事業会社) |
組織カテゴリ | 事業会社 |
備考 | 勤務地:Japan, Chiba, Makuhari |
関連キーワード | 外資系 流通・小売 recommended |

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