グローバルでサービスを展開する大手外資系ITサービス企業でのIT サービス インシデント マネージャー (インフラ領域)の求人

IT Service Management Incident Manager

Handling Incident Management, conducting meetings, facilitation of meetings with CXO levels, stake holder communications

●Key responsibilities：
- Major Incident Management
- Initiate & Coordinate bridge calls for incident resolution involving multiple stakeholders / CXOs
- Drive Continuous Improvements

Bilingual with good communication skills in Japanese & English and must possess strong ITIL knowledge.

●Must have skills：
- ITIL (Incident Management in particular)
- Experience in Handling Incident Management
- Fluent Japanese & English Communication Skills (business fluency)
- Meeting Facilitation experience

●Good to have skills：
- IT Infrastructure knowledge & skills
- Metrics reporting and documentation