外資系証券会社でのエンジニアの求人

・Overview:
The Capital Release Unit is made up of two business units: the Global Prime Finance Transition Unit (GPFTU) which comprises the former Global Prime Finance and Electronic Equities operations, and the Capital Release Group manages the disposal of all other Capital Release Unit assets.

・Key Responsibilities:
Managing Service Requests; Incident Management; Problem Management; and Relationship Management
Ensuring continual Service Management Process Improvement; Disaster Recovery Planning and Testing
Handling user incident tickets and ensuring that affected users are informed as to resolution, (updating knowledge base as appropriate), this will involve supporting our applications on the trading floor as well as with back office users
Handling escalated incident tickets and working with members of the team and developers
Supporting the resolution of high impact incidents on our services (including attendance at incident bridge calls)
Owning problem tickets that have been raised for your application set
Providing resolution for open problems or ensuring that the appropriate parties have been tasked with doing so
Identifying process improvements in the regional and global support models and assisting in implementation
Working with project managers on the introduction and supportability of new services and systems
Working with the appropriate internal teams to ensure all Rates Information Technology (IT) services are appropriately tested each year and that documentation is up to date

Skills and Qualifications:

Excellent analytical reasoning and practical decision making, combined with an ability to communicate across a broad range of business functions and at all levels of the organisation
Strong background in using SQL (Sybase or Oracle) and proficiency in all Microsoft Office applications
Hands on and proficient with UNIX/LINUX commands
Scripted Language; (python, pearl, java, shell scripting etc) Prior experience in a Client Services/Production management role
Prime Brokerage and/or Securities Lending domain Knowledge
Demonstrates their ability to take ownership of situations and issues to deliver a positive outcome to our business partners
An Independent worker, able to operate as a senior peer leader within the shift setting an excellent example of conscious work ethic
Excellent communication skills, both written and verbal, able to bridge communication between technical partners and our business clients at all levels of management
Educated to Bachelor’s degree level or equivalent qualification/relevant work experience, an IT or Business subject would be beneficial