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大手証券会社 WPS Senior Support Analyst/Lead support Analyst, Associate / Senior Associateの求人

求人ID:143672

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転職求人情報

職種

Research Production Support

ポジション

Associate / Senior Associate

おすすめ年齢

20代
30代
40代
50代以上

年収イメージ

年収イメージ:〜1000万円(経験・能力を考慮の上当社規定により決定)

仕事内容

Reporting into the APAC Wholesale Production Services head of Data Services this is a key role working in a pressurized environment and demands an individual with flexibility, acumen and the ability to assimilate lots of information quickly, with focus on Incident and Problem Management.
This is a hands-on role facing off / supporting the internal stakeholders. The prime responsibility of the team member is to provide application support and also focus on driving automation and efficiencies.

Responsibilities:
● Provide support services for Reference Data platforms and the proprietary distribution platform - this includes ownership to completion of all reported issues and requests, application monitoring and consumer and end user support
● Extensive interaction with Enterprise Data Management, Middle Office, Back Office and Compliance etc.
● Partner with application development and support teams to ensure smooth delivery of platform changes and upgrades
● Interaction with core infrastructure technology groups to ensure management and maintenance of application dependent core infrastructure
● Strong analytical and problem solving skills and ability to take a deep dive into investigations
● Drive automation and operational efficiencies
● Maintain team knowledge base of known issues, steps required to address particular issues asks, documentation of new processes and general updates to keep content current
● Ensure incident management procedures are followed for each and every reported issue to strengthen the knowledge base, and generation of KPIs for decision making and understanding application trends.

必要スキル

● Minimum 6 to 7 years’ experience in Application production services.
● Strong interpersonal communication skills
● Fluency in Japanese and English
● Must have strong research, investigation & evaluation skills, with a structured approach to problem solving.
● Sound knowledge of UNIX, Shell Scripting, Sybase SQL, Java, Perl & Python.
● Proficiency at understanding, writing and using SQL
● Must have Excellent analytical and communication skills including ability to provide clear and concise status to users, consumers and leadership.
● Able to handle a fast paced production environment.
● Experience in Job scheduling software like Autosys.
● Experience of monitoring software and maintaining and improving rulebases.
● Be able to work in close collaboration with Infrastructure Support, application developers, offshore Core support resources, application Managers and developers

就業場所

東京都

就業形態

正社員

企業名

大手証券会社

企業概要

国内大手証券会社

企業PR

日本をベースとしたグローバル金融機関。インベストメント・バンキング、グローバル・マーケッツ、アセット・マネジメント、リテールビジネス等を行っています。

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