大手証券会社　WPS Senior Support Analyst/Lead support Analyst, Associate / Senior Associateの求人

Reporting into the APAC Wholesale Production Services head of Data Services this is a key role working in a pressurized environment and demands an individual with flexibility, acumen and the ability to assimilate lots of information quickly, with focus on Incident and Problem Management.
This is a hands-on role facing off / supporting the internal stakeholders. The prime responsibility of the team member is to provide application support and also focus on driving automation and efficiencies.

Responsibilities:
●　Provide support services for Reference Data platforms and the proprietary distribution platform - this includes ownership to completion of all reported issues and requests, application monitoring and consumer and end user support
●　Extensive interaction with Enterprise Data Management, Middle Office, Back Office and Compliance etc.
●　Partner with application development and support teams to ensure smooth delivery of platform changes and upgrades
●　Interaction with core infrastructure technology groups to ensure management and maintenance of application dependent core infrastructure
●　Strong analytical and problem solving skills and ability to take a deep dive into investigations
●　Drive automation and operational efficiencies
●　Maintain team knowledge base of known issues, steps required to address particular issues asks, documentation of new processes and general updates to keep content current
●　Ensure incident management procedures are followed for each and every reported issue to strengthen the knowledge base, and generation of KPIs for decision making and understanding application trends.

●　Minimum 6 to 7 years’ experience in Application production services.
●　Strong interpersonal communication skills
●　Fluency in Japanese and English
●　Must have strong research, investigation & evaluation skills, with a structured approach to problem solving.
●　Sound knowledge of UNIX, Shell Scripting, Sybase SQL, Java, Perl & Python.
●　Proficiency at understanding, writing and using SQL
●　Must have Excellent analytical and communication skills including ability to provide clear and concise status to users, consumers and leadership.
●　Able to handle a fast paced production environment.
●　Experience in Job scheduling software like Autosys.
●　Experience of monitoring software and maintaining and improving rulebases.
●　Be able to work in close collaboration with Infrastructure Support, application developers, offshore Core support resources, application Managers and developers