DXを支援するグローバル・プロフェッショナル・サービス企業でのオペレーションマネージャーの求人

●Responsibilities:
・Manage the overall performance and governance of the SOW (together with Vendor Account Management / Business Development).
・Manage the day-to-day operations in accordance with requirements and SLAs set out in this SOW. Prompt identification and resolution of service delivery issues including implementation of preventative measures. Transition management during set up phase or expansion phases.
・Establish the Vendor infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities and communication resources. Install all service delivery processes and service level reporting mechanisms.
・Provide exceptional people management, mentorship and career development to members of your team, including managers and Reps, achieve low attrition levels and high employee engagement.
・Drive operations teams to deliver continuous improvement and productivity/quality gains.
・Flag and escalate business risks timely to client.

●Minimum requirements:
・Dynamic leader with experience and passion for managing large and diverse teams across multiple sites in a fast paced environment, able to deal with rapid change and ambiguity
・Strategic thinker with strong analytical and problem-solving skills
・8+ years of experience in operations, preferably in technology industry