欧州最大のコンサルティングファームでのEUC Service Delivery Managerの求人

Position Overview
Role: EUC Operations Service Delivery Manager (SDM)
Location: Tokyo (5 days a week onsite)
Scope: Responsible for client relationship management, leading EUC support team, and direct people management.

Job Description:
Client end-users support (software and hardware break-fix)
Staff availability for overtime and events
Device refresh, new hire setups, and replacements
Comprehensive reporting, including SLA and KPI oversight for each region
Experience: Minimum of 3 years as an IT Manager in a Managed Service environment, with 8-10+ years in IT management.
Education: Bachelor’s degree (BA/BS) or equivalent practical experience.
Strong attention to detail, superior customer service skills, and proven staff management abilities.
A proactive, positive attitude, with a resilient and flexible management style.
Excellent written and verbal communication skills.
Demonstrated ability to manage time, resources, and meet daily delivery requirements.
Maintain composure and professionalism under pressure.

Responsibilities:
・ Manage and support Office 365 support delivery experience including Exchange Online, SharePoint Online, Teams, and OneDrive.
・ Monitor system performance and ensure optimal operation of Office 365 environment.
・ Oversee end-to-end EUC services and operations across Japan and APAC.
・ Lead and support a team dedicated to the technology needs of Disney Cast Members, essential to daily operations.
・ Maintain high-quality service levels, in alignment with contractual SLAs and KPIs.
・ Develop and uphold processes and procedures to deliver seamless end-to-end EUC services.
・ Manage the operational environment, set performance targets, and ensure effective service delivery.
・ Establish continuity plans for system and service recovery during outages or disasters.
・ Conduct data analysis, collate findings, and present insights to the company’s Senior Service Delivery Director.
Behaviours:
Punctuality: Excellent time management and consistent in-office presence.
Flexibility: Willingness to handle diverse tasks across EUC responsibilities.
Client and Company Alignment: Balance client needs while upholding the company’s interests.