Role Description: Within the framework of enlarging our client base and increasing product penetration among our clients, you will be responsible for managing overall client relationships. Moody’s Analytics sales force is organized to emphasize a team sales culture. The position is part of the Global Accounts Management Team within the Global Sales and Customer Service Group. The team is responsible for managing and growing overall client relationships within large financial institutions; including Investment Banks, Commercial Banks, Insurance companies and Asset Management firms. As a Global Accounts Manager, you are responsible for the overall account management within a defined list of large financial institutions in Japan. The Global Accounts Manager is responsible for growing the existing business with a strong focus on prospecting/placing new products/solutions within other groups and companies within their territory, collaborate with other sales product specialists and manage sales cycles to closure.
Roles and Responsibilities: Grow relationships covering a defined territory and base of business Convey the Moody’s Analytics value proposition, and deliver on sales targets for both new and recurring revenue through combination of: oProspecting for new clients oSelling additional services to existing clients Selling new products oReinforce value proposition to retain and grow client relationships oSignificant meeting activities oLeading, advancing, and negotiating sales to closing Maintain high level of product knowledge Gain and maintain familiarity with client organization and processes to help direct them towards the appropriate Moody’s product set Manage sales cycles using coordination and communication skills to involve sales specialist where appropriate Provide current forecasts and pipeline information to management Introduce leads to other business units where appropriate
＜Role＞ To provide support for routine inquiries with general knowledge of firm-wide products, services, systems and workflow. While servicing inquiries, the person provides accurate and timely information, and processes requests and transactions in accordance with established procedures.
＜Key Responsibilities＞ ●Provide superior customer service at all times and become a champion for excellent service delivery, ensuring all clients perceive the company to be the provider of choice. ●Communicate with clients and all those that contact the company in a courteous, professional, accurate and timely manner by telephone or email. ●Develop excellent working relationships with colleagues within Customer Service and in the broader organization. ●Provide constructive feedback to the Sales, and Training groups regarding client needs and opportunities ●Identify, capture, and channel client feedback on product features and functionality to our Product Managers and Product Strategists. ●Originate content for our client Knowledge Base, track all client information using the CRM system. ●Resolve basic client issues and complete specific client requests. (e.g. password assistance, navigation, transferring to appropriate analyst) ●Escalate product specific client requests to the appropriate Service Specialist. ●Facilitate interaction between clients and our analysts/economists ●Inform relationship managers of significant client requests and identify potential sales leads for the company. ●Support new product initiatives and/or marketing campaigns as defined by the company’s Marketing team. ●Complete outbound calling initiatives including promotion of the company’s events and calls to new users of our services. ●Consistently work to develop personal knowledge of the financial markets and the company’s product ●Provide administrative and back-up support to the Operations & Strategy team